Retail & E-Commerce | Outsourcing Center

Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Online customers communicate through email. But some want to do things the old-fashioned way--they want to talk to a real person about their needs. Small entrepreneurs with day jobs can't answer their calls during the workday. Outsourcing provides a professional

Outsourcing Allows Mid-Sized Drug Store Chain to Compete with Large National Chains

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

How can a regional drug store chain, with just 68 stores in two states, compete with national chains like Walgreen's or CVS that seemingly have stores on every corner? By outsourcing its retail IT, that's how.

How Leading Retailers Achieve Vendor Performance Management and Compliance Optimization

Outsourcing Center, Kathleen Goolsby, Senior Writer

Most retailers lack the ability to efficiently process their vendor-performance information into knowledge that allows them to avoid or recover unnecessary costs from inaccurate shipments. However, there's an outsourced solution that brings visibility into vendor operations, creating huge competitive advantage.

Retail E-Commerce No Longer a Diamond in the Rough

Outsourcing Center, Kathleen Goolsby, Senior Writer

All studies indicate e-commerce is booming and online innovation is on the rise. Here are some ways that outsourcing facilitates retailers' ability to capture more market share.

Analytics Helps Retailer Compete

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Returns due to sizing errors had been a problem for a company selling children's clothes on the Internet. Outsourcing solved the problem thanks to the supplier's analytics.

Recent Trends in Retail Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Retailers first began outsourcing to cut costs. Now the strategic goal is to achieve top-line growth. And that requires business transformation. Retailers have two choices to get there.

Why Outsourcing Retail Payment Transactions is Hot

Outsourcing Center, Kathleen Goolsby, Senior Writer

Companies are outsourcing their payment transactions for reasons other than costs and efficiencies. Find out how this could create opportunities for customer retention and acquisition.

High Stakes: Web Site Customer Experiences

Outsourcing Center, Kathleen Goolsby, Senior Writer

How can retailers know how well they are serving the needs of the customers coming to their Web sites? Read about an outsourcing solution that gives retailers in-depth competitive intelligence for their online business.

Elvis Presley Enterprises Finds an Outsourcer That Protects and Promotes Its Brand

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Elvis Presley Enterprises is counting on its supplier's online expertise to turn its online sales numbers into a hunka, hunka, hunka burning change.

A Case Study: What Drove CarMax Auto Superstores to Outsource its HR

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Circuit City spun off CarMax, the car retailer had no HR department. CarMax had to decide whether it should gear up PeopleSoft and keep the function in-house or outsource. Outsourcing won because of the supplier's depth of functions in

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