Future Trends in Telecom Outsourcing

Paying Attention When the Telephone Bills Come Calling

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Eighty percent of corporate telephone bills have errors in their favor. Outsourcing short circuits mistakes and checks to see if you're still being charged for a circuit you removed in 1999.

Meet a New BPO Supplier: Compaq

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

IT suppliers are entering the BPO world. Compaq has created an unusual offering melding the two.

There’s Gold in Them Thar Hills

Outsourcing Center, Bruce McCracken, Business Writer

Do you know who's visiting your Web site? Data mining strikes gold.

Outsourcing Helps Trade Center Buyers Get Back in Business

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing suppliers are responsive in a crisis. Forty-five minutes after the first plane hit the World Trade Center, Compaq executives were on the phone, putting together a triage of support for its eight financial clients with Recover-All contracts as well

Ten Key Questions for Developing Effective Service Level Agreements

Brad L. Peterson, Partner, Mayer Brown LLP

The first and most important step in developing an effective SLA is to ask the right questions. This article will give you those questions and some background on how to choose the right answers.

How Outsourcing Helped AT&T Lower Its Energy Costs

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

With supply shortages creating a surge in natural gas prices and deregulation jacking up electricity costs, big power users found their energy costs soaring this year. The bills did go up at AT&T, but not by the magnitude of other

IT Takes a Seat

Chris Pryer, Business Writer

Managing the infrastructure of information technology is critical to federal government agencies. The maintenance and operation of tens of thousands of desktop computers, the software that drives them and the networks that connect them 24 hours a day, seven days

Buyer Beware

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Buyer Beware: Nine Ways to Protect Your Interests - Outsourcing experts have seen the good, the bad and the ugly. Here are nine rules of the road to increase the odds of outsourcing success.

Prepared to Answer

Chris Pryer, Business Writer

Customer service is a term that rolls easily off the tongue of almost every corporate mogul you hear interviewed or quoted these days. They talk about the fierce competition they face in their chosen industry and that the distinguishing factor

Managing the Liability Bogeyman

Chris Pryer, Business Writer

CH2M Hill is an international engineering company that serves municipal governments in the areas of water and wastewater management, energy, telecommunication, environment and nuclear management, transportation, industrial facilities, and a host of umbrella services. To say that CH2M Hill is

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Paying Attention When the Telephone Bills Come Calling

There’s Gold in Them Thar Hills

Outsourcing Helps Trade Center Buyers Get Back in Business

Ten Key Questions for Developing Effective Service Level Agreements

How Outsourcing Helped AT&T Lower Its Energy Costs

IT Takes a Seat

Buyer Beware

Industries

Services

Industry

Services

Cybersecurity

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