Future Trends in Telecom Outsourcing

The Big Picture

Outsourcing Center, Kathleen Goolsby, Senior Writer

Solutions for Public and Private eMarketplaces “Major multinational companies will buy software solutions,” says James Hatcher, vice president of business development for ECNet. “But when you go to the supplier base, only 10 percent of them will buy software. So

Nobody Does It Better

Outsourcing Center, Kathleen Goolsby, Senior Writer

Quickly growing. Unlimited potential. Unpredictable. Each of these words conveys the business environment in Russia today. Global executives eye developments in the world's largest country and speculate on each aspect of the emerging business scene.

Cinderella Syndrome

Outsourcing Center, Kathleen Goolsby, Senior Writer

An enormous impact on a company's profitability comes from its procurement or purchasing process. Some companies are starting to recognize the impact, but most -- particularly midsize or small companies -- still treat this important process as though it's unimportant.

Wireless Billing Complexities Crave Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Current communication providers will need to revamp their system to handle billing processes for wireless services. Thomas Tunstall, Ph.D., at KPMG Consulting LLC, explains that the revenue streams that have come from voice will increasingly shift to data. Traffic from

Getting a Handle on Purse Strings

Outsourcing Center, Kathleen Goolsby, Senior Writer

Because of its poor position with respect to costs (three years ago), the bank hired Peter Donald, an outsourcing veteran with noted success for the City of Melbourne. ANZ wanted him to identify outsourcing opportunities and to apply his prior

Sorting Through the Rubble

Outsourcing Center, Kathleen Goolsby, Senior Writer

New vendors around every corner. Mega deals. Dead dotcoms. And even some fallout from Y2K. They littered the year 2000 battlegrounds in the outsourcing arena. Gartner Dataquest's Bruce Caldwell, senior analyst-outsourcing, recently completed reports and forecasts from his company's surveys

Double Digit Growth for BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

There was a huge up tick in business process outsourcing (BPO) in 2000, says Julie Giera, vice president at Giga, a Cambridge, Massachusetts-based research and advisory firm specializing in the technology industry. She attributes BPO's double digit growth to the

Technology Expedites Refund Process

Linda Bryza

Access specializes in marketing telecommunication audits to medium to large national businesses and government entities. The company also offers utility and energy services targeted to a California base. Access is the exclusive representative for nationally recognized companies in each of

The Numbers On The Blackboard Add Up For ASPs

Raymond Angus

Research on the Deployment/Hosting and Integration of Business Critical Information Systems through Applications Service Providers (ASPs) by Professor Wendy Currie has borne out well the value of numbers. The focus of her study covers essentially Europe and the famed Silicon

Giving IT Capabilities Some Real Structure

Steve Gust

As a vendor, (i)Structure is gaining some real momentum in the information technology field. Lots of companies are starting to put faith, and more importantly contracts with the business, a subsidiary of Level 3 communication. Its services are being used

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Research & Insight

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Telecom

The Big Picture

Wireless Billing Complexities Crave Outsourcing

Sorting Through the Rubble

Technology Expedites Refund Process

The Numbers On The Blackboard Add Up For ASPs

Giving IT Capabilities Some Real Structure

Industries

Services

Industry

Services

Cybersecurity

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