Future Trends in Telecom Outsourcing

When an Outsourcing Service Provider’s Lack of Domain Knowledge is a Good Thing

Outsourcing Center, Kathleen Goolsby, Senior Writer

How important to the value proposition for an outsourcing initiative is the service provider’s domain knowledge specific to the buyer’s industry? Many buyers report that the provider’s expertise in a particular business process ranks higher in importance than industry expertise

BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What a difference a year makes. A 2009 study of American chief financial officers in U.S. high-tech companies predicted the new hot location was the United States. The 2010 study discovered the opposite: China and India regained their position as

Outsourcing Engineering R&D Is Increasing Globally

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Indian service providers are investing in engineering labs where their scientists work on innovations and file for trademarks and patents. Global companies continue to outsource research and development. But these outsourcing relationships are different. Read how to make them successful.

How Verticalization and Business Process Utilities Will Impact Outsourced Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Transparent pricing, highly standardized processes, vertical solutions. Companies will select service providers that deliver the best quality and value-add, not just the best price. “Increased adoption of standardized solutions in outcomes-based models will drive outsourcing to become more utility based,”

Areas Where Outsourcing Will Grow in the Next Five Years

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Our experts predict several areas of the industry will experience significant growth over the next five years. Predicted growth areas for outsourcing will include reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP, among others. Industry trends Andrew

Why Chile Is Becoming an Offshore Destination

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Today, companies are outsourcing to other places in the world besides Asia to diversity their risk. Read why both buyers and suppliers are selecting Chile.

Outsourcing Speeds, Standardizes, and Automates Routine Marketing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Don't fire your ad agency, but do consider outsourcing any marketing function you can reduce to a template. Learn how technology provides real numbers for smarter marketing decisions.

Impact of Service Provider Selection Criteria on Transition/Migration Challenges

Outsourcing Center, Kathleen Goolsby, Senior Writer

Our study of the relationships nominated for Outsourcing Excellence Awards in 2008 reveals important findings regarding the impact of service provider selection criteria on the ease and challenges during the transition phase or IT implementation. The study clearly reveals some

Thinking in and Out of the Box (or Crate): Outsourced Logistics Solution

Outsourcing Center, Kathleen Goolsby, Senior Writer

Not all logistics services are the same. Many do not pick up loose items and lack the capability to create specialized crating for hi-tech equipment and other costly items delivered worldwide. Here's what two companies found when they went searching

2007’s Landmark Events and What They Auger for 2008

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What a year! Wipro set up shop in the United States. This year's subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here's what it all means and a guess at how

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Cybersecurity

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Cybersecurity

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Research & Insight

Industry

Telecom

When an Outsourcing Service Provider’s Lack of Domain Knowledge is a Good Thing

BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend

Outsourcing Engineering R&D Is Increasing Globally

How Verticalization and Business Process Utilities Will Impact Outsourced Services

Areas Where Outsourcing Will Grow in the Next Five Years

Why Chile Is Becoming an Offshore Destination

Outsourcing Speeds, Standardizes, and Automates Routine Marketing

Impact of Service Provider Selection Criteria on Transition/Migration Challenges

Thinking in and Out of the Box (or Crate): Outsourced Logistics Solution

2007’s Landmark Events and What They Auger for 2008

Industries

Services

Industry

Services

Cybersecurity

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