Future Trends in Telecom Outsourcing

Why the US and UK Are Calling on South African Call Centers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Datamonitor says India will continue to have the lion's share of the call center market for the foreseeable future. But higher value transactions are going to South Africa. Read why.

Defining the Role of the Technology Lawyer

Kevin E. Colangelo, Kramer Levin Naftalis & Frankel LLP

Here's why you need a technology lawyer when you do your next outsourcing deal. Kevin Colangelo of Kramer Levin Naftalis & Frankel explains why your attorney needs to understand server configurations as well as contract law.

How Leading Companies Avoid Being Bitten by Telecom Expenses

Outsourcing Center, Kathleen Goolsby, Senior Writer

Voice and data communication--the fourth-largest operating expense for most companies--has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.

Outsourcing Brings Dinosaur Dig Up to Date

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Students at Southwestern Adventist University participate in a dinosaur dig in Wyoming every June. The site is so remote there were no telecommunication until the university outsourced. Now diggers can phone home and read their email.

Getronics Offers Expert Advice on IP Communications

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Convergence, which means running voice, data, and video on a common infrastructure, brings a lower cost of ownership and the ability for companies to adapt quickly to changing business environments. Getronics explains how to manage a convergence project.

Confused about the Best Cell Phone Plan? Who Ya Gonna Call?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Incorrect or misleading cell phone billing is an expensive problem for corporations. Outsourcing is one way to guarantee you only pay for what you use.

Are You Ready to Let a Supplier Deliver Converged Voice and Data Services?

Richard Sealy, Consultant

Today outsourcers can merge voice and data into a single infrastructure. However, this new paradigm disrupts well-established conventions. Richard Sealy discusses what the next generation of telecom service outsourcing contracts must do.

Foreign Outsourcing Invigorates US Economy

Daniel Griswold, Cato Institute

Daniel Griswold of the Cato Institute debunks offshoring myths using Cato research. He explains the economic benefits of offshoring and puts the job loss issue in perspective.

HR Outsourcing: Where It Needs To Go

John Harney, Business Writer

Gartner says 85 percent of American companies will have outsourced some portion of HR by next year. Here's what's happening in this dynamic sector of BPO.

Legal Trends Reflect Move into BPO and Offshore

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Partners in the Chicago, London, Sydney, and Hong Kong offices of Baker & McKenzie share their observations about trends in their regions and their industries, including their thoughts on offshoring. Is outsourcing the legal department the next BPO process?

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Telecom

Why the US and UK Are Calling on South African Call Centers

How Leading Companies Avoid Being Bitten by Telecom Expenses

Outsourcing Brings Dinosaur Dig Up to Date

Getronics Offers Expert Advice on IP Communications

Confused about the Best Cell Phone Plan? Who Ya Gonna Call?

Foreign Outsourcing Invigorates US Economy

HR Outsourcing: Where It Needs To Go

Legal Trends Reflect Move into BPO and Offshore

Industries

Services

Industry

Services

Cybersecurity

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