Future Trends in Telecom Outsourcing

Managing the Complex Logistics of Global Trade

Outsourcing Center, Kathleen Goolsby, Senior Writer

Global trade operations have increased dramatically in complexity, necessitating knowledge and technical expertise beyond the capabilities of most companies. Here's what one of the world's leading companies did to achieve its objectives in this mission-critical function.

Outsourcing Bears the Freight of Keeping Business Strategies on Track

Outsourcing Center, Kathleen Goolsby, Senior Writer

Successful outcomes from an outsourcing strategy depend on important first steps in the tactical and strategic nature of the arrangement. It also depends on the parties' upfront planning in how to move forward together . . . especially if the

Power Implant: Outsourcing… or Insourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The story of what happens when two organizations buy into a strategic outsourcing vision together.

The Expanding Territory of Offshore Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here's what's going

‘Special T’ Is for Telecommunications

Katherine Swarts, Business Writer

Technology seems to change at mach speed. Companies often don't have the time or the capital to train their workers to keep up. Outsourcing allows them to plug into qualified specialists when the demand arises.

IDC Study

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.

Anchor for Agility

Outsourcing Center, Kathleen Goolsby, Senior Writer

When Nortel selected a service provider, the low cost offer did not prevail since Nortel wanted the best cultural fit. CSC won the deal after its negotiating team announced they would be the ones heading the account.

Service Provider Bankruptcy

Paul J. N. Roy, Partners, Mayer, Brown, Rowe & Maw

Your service provider just declared bankruptcy. What do you do now? Lawyers at Mayer, Brown, Rowe & Maw have some surprising remarks about what you can and can't do and some good ideas about how to protect yourself in your

CPOE Odyssey

Outsourcing Center, Kathleen Goolsby, Senior Writer

CPOE is the new buzzword in health care outsourcing. El Camino Hospital \x0d\x0ainstalled a CPOE system in 1969. This case study explains CPOE's evolution.

Giant Carrier’s Bankruptcy Filing Highlights Importance of Telecom Expense Management

Steve Parrino, Business Writer

WorldCom's bankruptcy threatens to disrupt its corporate users. The ones who outsourced may be in better shape to weather the storm.

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Research & Insight

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Telecom

Managing the Complex Logistics of Global Trade

Outsourcing Bears the Freight of Keeping Business Strategies on Track

Power Implant: Outsourcing… or Insourcing

‘Special T’ Is for Telecommunications

IDC Study

Anchor for Agility

CPOE Odyssey

Giant Carrier’s Bankruptcy Filing Highlights Importance of Telecom Expense Management

Industries

Services

Industry

Services

Cybersecurity

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