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Synergies Drive Perot’s Offshore Acquisition and Create New Value Proposition in Outsourced Medical Billing Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Where Are They Now is a new Outsourcing Journal feature focusing on how outsourcing relationships evolve beyond their initial expectationss. In this first column, we explore an offshore medical billing value proposition that was so good Perot Systems Corporation reached

Vintage Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

CompuCom Systems' SLA-driven outsourcing services have improved E&J Gallo Winery's IT functions so dramatically that the winery is currently ranked in the Information 500 as the number one IS shop in its industry and the number three overall among all

Outsourcing to India: The Offshore Advantage

Outsourcing Center, Kathleen Goolsby, Senior Writer

Because it has the longest history as a leading location for offshore outsourcing relationships, India can be presumed to be the most fertile field of knowledge for how to do it successfully. So I jumped to the conclusion that Outsourcing

Canadian IT Value Proposition Appealing to American Buyers

Outsourcing Center, Bruce McCracken, Business Writer

Canada tops the list of offshore options for American companies outsourcing their IT. That's because price is not the only consideration.

Utility Computing’s Blind Spot

Outsourcing Center, Kathleen Goolsby, Senior Writer

IT spending finally picked up and the utility\x0d\x0a model of pay-as-needed became firmly established in 2003. The surviving\x0d\x0a ASPs rose like a phoenix. Buyers focused on cost. They also need\x0d\x0a to consider the strategic value of IT outsourcing.

ASP Provides New Blueprint for Home Builder’s Public Relations

Outsourcing Center, Bruce McCracken, Business Writer

How do you prove your department is doing strategic work? The public relations department of home builder Pulte was able to improve its performance and prove its importance after outsourcing its PR software to an ASP.

New Study Reveals Trend in Using Outsourcing to Control Business Outcomes and Support Strategic Planning

Outsourcing Center, Kathleen Goolsby, Senior Writer

A new Accenture study discovered that 86% of buyers gain more control over strategic business results in a variety of critical areas, such as shareholder value and revenue, when they outsource. And 73% of the companies redistribute the cost benefits

Outsourcing Keeps the Wheels of Progress on Track in the UK

Outsourcing Center, Kathleen Goolsby, Senior Writer

National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.

Is There Life After Signing a Long-term Outsourcing Contract?

Outsourcing Center, Kathleen Goolsby, Senior Writer

Facilities and real estate management processes are a highly specialized set of services that can make all the difference in building effective tenant relationships. Since Travelers occupies some buildings as a tenant but is the landlord in others, it sees

Cheaper, Faster System Development Using Offshore Outsourcing

John Harney, Business Writer

Unfortunately, many people are out of work in today's economy. The state of New Mexico outsourced its IT to update its unemployment benefits system, making the already painful process much easier.

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Research & Insight

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Travel and Hospitality

Synergies Drive Perot’s Offshore Acquisition and Create New Value Proposition in Outsourced Medical Billing Services

Vintage Outsourcing

Outsourcing to India: The Offshore Advantage

Utility Computing’s Blind Spot

ASP Provides New Blueprint for Home Builder’s Public Relations

New Study Reveals Trend in Using Outsourcing to Control Business Outcomes and Support Strategic Planning

Outsourcing Keeps the Wheels of Progress on Track in the UK

Cheaper, Faster System Development Using Offshore Outsourcing

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Services

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