Outsourcing for Best Performance
Outsourcing Center, Kathleen Goolsby, Senior Writer
Successful outsourcing arrangements leverage more than resources and expertise -- it's the partnership approach that makes the difference.
Research & Insight
Industry
Travel and Hospitality
Converting the Managers Makes Self-Service HR Work
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BASF employees like self-serve HR. But getting the managers to use the system was another matter. When they did, they finally had time to tackle strategic tasks.
Outsourcing Helps Worldspan Travel in the Customers’ Shoes
Outsourcing Center, Bruce McCracken, Business Writer
The holiday travel period was 60 days away. Worldspan, an on-line technology provider for the travel industry, needed to better monitor its Web performance. A service provider ramped up a solution in 60 days.
Full Service HR BPO Has Crossed the Chasm
Michel Janssen, Managing Director, Everest Research Institute
Full Service HR BPO is becoming a real business trend. Everest's Michel Janssen explains why this is occurring, points out the prominent players and predicts what will happen in 2003.
Maximizing Learning Processes in Your Organization
Outsourcing Center, Kathleen Goolsby, Senior Writer
Shrinking budgets and a growing reluctance to travel are causing companies to prefer distance learning solutions. Cost makes outsourcing a good choice.
Manufacturing the Future
Katherine Swarts, Business Writer
Manufacturers are increasingly willing to spend money on outsourcing to save money. Old skill sets are disappearing, making the cost of finding the right talent a primary driver in choosing outsourcing.
How To Move From ‘It’s Not Possible’ To ‘It’s A Done Deal’
Outsourcing Center, Kathleen Goolsby, Senior Writer
Money is tight at most non-profits (and at corporations, too!). Antares helped the Ohio MS chapter upgrade its technology within its budget.
The Coming Sea Change in Offshore IT
Stephen Dunn, Principal, Everest Group
Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.
Prestigious Brand Building
Outsourcing Center, Kathleen Goolsby, Senior Writer
Leading companies are increasingly using global concierge services and other 'wow' features of a specialty outsourcing service provider to build their brands and offer unique capabilities to their end customers in specific markets. It's outsourcing at its best -- affordable,
Don’t Skip on the Details
Greg Short, Counsel in the Los Angeles office of Shaw Pittman LLP
Don't shortchange the exhibits in your outsourcing contract. They contain the core of your outsourcing agreement, including the price of services and your service level agreements.