Find Expert Travel & Hospitality Outsourcing Solutions

Outsourcing Buyers: Is Now A Good Time to Play Catch-Up?

Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.

Expert Linda Tuck Chapman says buyers should take a long hard look at their contracts, relationships, and strategies to capitalize on current market opportunities. She lists three things to do now before the market changes.

How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the

How an SMB Helped GSA Combine 39 Contracts into One and Adopt Commercial Standards

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has

Study Reveals Drivers in Decisions to Add Scope and/or Extend Contract Term

Outsourcing Center, Kathleen Goolsby, Senior Writer

Adding scope to an outsourcing contract, whether it occurs before contract end or at the scheduled time for renewal, is a tactic that makes the deal more mutually beneficial over time. Outsourcing Center studied 92 relationships to identify the drivers

Study Reveals Key Factors in Decisions for Early Renewal of Outsourcing Contracts

Outsourcing Center, Kathleen Goolsby, Senior Writer

Why do some buyers decide to renew their outsourcing contracts early before the term expires? Outsourcing Center studied 92 relationships to identify the drivers for early renewals. The study also revealed top qualities of providers appreciated by buyers in early-renewal

SaaS Enables Next-Generation Inter-Warehouse Inventory Visibility for Supply Chain Management and 3PL Industry

Outsourcing Center, Kathleen Goolsby, Senior Writer

The SaaS model has now been applied to a supply chain, warehousing, and inventory management solution. It's cost-effective, flexible, has a quick implementation, and resolves all the challenges that 3PLs and their customers face.

Dealing with Cultural Nuances in Offshore Outsourcing Relationships

Outsourcing Center, Kathleen Goolsby, Senior Writer

Understanding people's expectationss and how people think differently from culture to culture will improve the chances for success in an offshore outsourcing relationship. Here's what you need to know about China, Ukraine, and India, as well as insights into offshore

Electronic Signing Solution Eliminates the Hidden Cost and Process Roadblock in Going From Paper to Digitized Documents

Outsourcing Center, Kathleen Goolsby, Senior Writer

Although companies have spent millions on digitizing their documents, they still face a process bottleneck in trying to close sales and other contractual agreements because they have to revert back to a costly paper process to get the documents signed--and

Study Reveals Challenges and a Tight Hiring Market Ahead

Outsourcing Center, Kathleen Goolsby, Senior Writer

How are the unemployment statistics and other challenges in the current U.S. economic downturn impacting companies' efforts to find and capture job candidates? What are the trends regarding retention? What is a crucial component of a corporate recruiting strategy these

Lenders Benefit When U.S. Law Firm Outsources Their Due Diligence Work

John Harney, Business Writer

Investors buying loan portfolios want to know about the individual loans in them. Law firms do this for their clients. Before outsourcing, Zarski and Associates hired paralegals who often knew nothing about consumer credit law. Now his supplier iBridge has

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