IT Applications | Outsourcing Center

Enabling Offshored Call Centers to Move Back On Shore

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the past, barriers to moving a call center back on shore included the high cost of staffing, training, technology, and terminating a contract early. Organizations can now handle their move back onshore cost-effectively and get up and running again

Mitigating Risk in the Race to the Cloud

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Ed Anderson, CompuCom's new chief strategy officer, shares his insights on who should move to the cloud, when they should move, and why. He also discusses how racing a sailboat and World War II history taught him important leadership skills.

How Outsourcing Helped a Utilities Company Save $16 Million While Lowering Security Risk, Improving Client Satisfaction, and Flexibly Working through an Extremely Challenging Acquisition

Outsourcing Center, Kathleen Goolsby, Senior Writer

PSEG wanted to increase value on IT spend and tasked CompuCom with providing end-user support services to more than 11,000 users across 85 locations. They've worked flexibly together to ensure their interests remain aligned in developing solutions that increase productivity

How Financial Incentives Encouraged the Revenue Cycle Staff to Bring in Extra Millions

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Northern Arizona Healthcare wanted to become one of the top three hospitals in Arizona. Today its executives believe it is as good as any hospital in America. Its new IT system provides easy-to-access, real-time data for its medical staff. The

A Tale of Three Hurricanes: Transforming IT So Even a Congressman Notices

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Springhill Medical Center hired Eclipsys to overhaul its IT. Medication errors fell 80 percent and infection rates fell by two-thirds. ER customer satisfaction soared from 11 to 92 percent. System availability went from 56 to 99.999 percent. And the new

How Outsourced IT Provided Wireless for the Citizens, Cut the Crime Rate, and Helped Minneapolis During a Crisis

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This relationship captured the best in show award because it demonstrated excellence in partnering while revamping the city's IT infrastructure, including installing a city-wide Wi-Fi network. This new infrastructure played a crucial role in the city's swift response to the

How an SMB Helped GSA Combine 39 Contracts into One and Adopt Commercial Standards

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has

How Process Rigor Helped Sun Microsystems Innovate

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

During the transition CSC had to move 55 percent of Sun's application development offshore, hire 450 employees in India during a national boom, and build two data centers in 60 days. Sun Microsystems expected CSC to produce immediate productivity gains

How to Manage and Mitigate Offshore Risks

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.

How Changes in the Market Changed the Face of Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

LEAN, green, and savings now are the mantras of IT buyers today, according to Richard Penn. Even IT pricing is experiencing a metamorphosis. Here's what buyers and suppliers need to know in today's brave new ITO world.

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