IT Applications Archives

Seven Trends in Offshore Outsourcing for 2007 and Why They Matter

Outsourcing Center, Kathleen Goolsby, Senior Writer

Offshore outsourcing is changing dramatically. Read about the changes and their implications for buyers and providers of outsourced services.

Trends Highlight Changes in the Way Companies Will Do IT Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

IT outsourcing is no longer a commodity. Here's a run-down of recent trends demonstrating IT outsourcing is becoming integral to top-line growth. Read about new business models, new functions being outsourced, and other changes that will impact ITO deals next

When An Outsourcer Outsources: Debt Collector Uses Champion Challenge for Selection

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

AMO, a debt collection firm, looked at a number of suppliers, then set up a 60-day champion/challenger test. Who could collect more money--AMO's dialer or the supplier's system? We wanted to test their situations under combat conditions, says Michael Chamberlain,

Solving SMBs’ Communications Technologies Challenges

Outsourcing Center, Kathleen Goolsby, Senior Writer

Most small to midsize businesses (SMBs) don't have in-house telecom experts, lack the experience to handle ongoing quick technological changes, and can't effectively plan ongoing strategies, manage implementations, and ensure harmonious use of communication technologies and devices on their own.

Catapulting a Business Forward

Outsourcing Center, Kathleen Goolsby, Senior Writer

The pace of change in information and communication technology in education, including corporate learning programs, has been tremendously fast and has completely altered the teaching and learning process. Here's the story of how one company used outsourcing to not only

When The Phones Don’t Work, Call A VoIP Supplier

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Success Apparel, a children's sportswear manufacturer in New York City, just wanted its phone system to work. Its phone system was dead for as long as three days as its local, long distance, and PBX supplier pointed fingers. Outsourcing all

How Outsourcing IT Helped a Swedish Airline Concentrate on Its Customer Service

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Malmö Aviation, the second largest airline in Sweden, has a laser focus on customer service, which is run by its IT infrastructure. Outsourcing IT to Unisys allows the airline to serve its travelers instead of worrying about its servers. Now

Aberdeen Group Study: Procurement Outsourcing Becomes More Strategic

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Every two years Aberdeen Group studies corporate plans for procurement outsourcing for the next two years. This year cost still remained the No. 1 reason to outsource. But reason No. 2 changed: today companies want their personnel to focus on

Buyer Backs Out of Bankruptcy and Drives into Financial Success by Outsourcing IT

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Vanguard had hit a red light: it had to declare Chapter 11 bankruptcy. The light changed to green when investors purchased its assets out of bankruptcy and outsourced its IT and IT-related business processes to Perot Systems, who cut its

Achieving the Impossible in 30 Days

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Hughes, America's 15th largest ISP, outsourced a call center for inbound direct marketing. Today, half the company's direct sales come from this outsourced relationship. Sales doubled while costs fell 30 percent. ACS turns 14 percent of these calls into sales,

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IT Applications

Trends Highlight Changes in the Way Companies Will Do IT Outsourcing

When An Outsourcer Outsources: Debt Collector Uses Champion Challenge for Selection

Solving SMBs’ Communications Technologies Challenges

Catapulting a Business Forward

When The Phones Don’t Work, Call A VoIP Supplier

How Outsourcing IT Helped a Swedish Airline Concentrate on Its Customer Service

Aberdeen Group Study: Procurement Outsourcing Becomes More Strategic

Achieving the Impossible in 30 Days

Industries

Services

Industry

Services

Cybersecurity

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