Manage Relationships Effectively | Outsourcing Center

Five Things Manufacturers Should Consider When Selecting a Contract Manufacturer

John Sicard, Vice President of Professional Services, Webplan Corp.

A software provider that produces rapid response manufacturing products provides his list of criteria manufacturers should consider when selecting a contract manufacturer.

New Market Factors Driving an Outsourcing Staple–Contract Manufacturing

John Harney, Business Writer

Original equipment manufacturers have been using contract manufacturers for years. Today high tech product life cycles have become so short that building plants and hiring specialized staff is no longer economic for OEMs. Contract manufacturing is still the answer.

Cigarette Manufacturer Rolls Out VoIP

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

JTI, which manufactures Salems, Winstons, and Mild Sevens, has plants in 48 countries. It asked Equant, its global telecom provider, to set up a voice over Internet protocol call center so it could take advantage of the new services VoIP

An Attorney Outlines Some Outsourcing Challenges for Manufacturers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Manufacturers who outsource lose control over the manufacturing process. Adam Chernichaw's advice: Document everything.

ASP Fills eCommerce Need for Dental Manufacturer

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Sterngold, a dental products manufacturer, wanted to sell its good on the Internet. It outsourced the process to speed up its appearance on the Net. Today its Web site brings in $1.2 million a year.

Service Level Agreements: A Better Mousetrap

Mel Van Howe, Principal, The Copperwood Group

Is there a better mousetrap to catch your supplier in the maze of service level agreements? Bruce Leshine and Mel Van Howe believe the performance decrements model is a better method because the emphasis is on making sure the supplier

How Many IT Jobs Actually Went Offshore? And Where Did They Go? Frost & Sullivan’s Study Finds Out

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new Frost & Sullivan report has the answer: Over the last three years the high-cost nations sent 826,540 IT jobs to developing countries, creating an install base of 7,599,540 IT jobs in the developing countries it studied. India got

ASP Makes Sure Software Downloads Don’t Go to Terrorists

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

US trade rules won't allow a Cuban cigar on American soil. The same rules apply to software downloads; companies can't sell software to Cuban buyers either. Penalties are in the six figures and there's a possibility of jail time too.

IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.

What to Expect This Year in the Leading BPO Processes

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Here's a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.

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