Manage Relationships Effectively | Outsourcing Center

How Leading Companies Avoid Being Bitten by Telecom Expenses

Outsourcing Center, Kathleen Goolsby, Senior Writer

Voice and data communication--the fourth-largest operating expense for most companies--has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.

Outsourcing Brings Dinosaur Dig Up to Date

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Students at Southwestern Adventist University participate in a dinosaur dig in Wyoming every June. The site is so remote there were no telecommunication until the university outsourced. Now diggers can phone home and read their email.

Getronics Offers Expert Advice on IP Communications

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Convergence, which means running voice, data, and video on a common infrastructure, brings a lower cost of ownership and the ability for companies to adapt quickly to changing business environments. Getronics explains how to manage a convergence project.

Confused about the Best Cell Phone Plan? Who Ya Gonna Call?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Incorrect or misleading cell phone billing is an expensive problem for corporations. Outsourcing is one way to guarantee you only pay for what you use.

Are You Ready to Let a Supplier Deliver Converged Voice and Data Services?

Richard Sealy, Consultant

Today outsourcers can merge voice and data into a single infrastructure. However, this new paradigm disrupts well-established conventions. Richard Sealy discusses what the next generation of telecom service outsourcing contracts must do.

A Surprising New Study: SLAs Now Have Teeth

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new study by Oblicore found 59 percent of its respondents do not monitor their SLAs well. Yet 64 percent have added financial penalties if their suppliers do not perform.

Foreign Outsourcing Invigorates US Economy

Daniel Griswold, Cato Institute

Daniel Griswold of the Cato Institute debunks offshoring myths using Cato research. He explains the economic benefits of offshoring and puts the job loss issue in perspective.

Banks Outsource to Keep Their Global Customers Happy

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

KeyBank's corporate customers need letters of credit for global trade. But the bank didn't want to make the requisite capital investment. So it outsourced that process to ABN-AMRO, another bank. The happy result: the new services offered by the outsourcer

The CON-fidence-Games Aspect of Outsourcing Arrangements

Outsourcing Center, Kathleen Goolsby, Senior Writer

In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing's con games and what

Synergies Drive Perot’s Offshore Acquisition and Create New Value Proposition in Outsourced Medical Billing Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Where Are They Now is a new Outsourcing Journal feature focusing on how outsourcing relationships evolve beyond their initial expectationss. In this first column, we explore an offshore medical billing value proposition that was so good Perot Systems Corporation reached

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