Manage Relationships Effectively

Two-Pronged Strategy for IT Infrastructure

Outsourcing Center, Kathleen Goolsby, Senior Writer

How Compuware’s Outsourcing Services Enable Lear’s Business Unlike people or vehicles – which can go in only one direction at a time – companies must be able to quickly move in several directions simultaneously. IT is the prime enabler of

Best Practice Tips from the Ottawa Manufacturers’ Network

Damian Hanel, principal at Sunstrum Hanel & Associates

Contributed by Roy Sunstrum and Damian Hanel, Ottawa Manufacturers' Network

Offshoring is Only the First Wave of a Major Change in Business as Usual

Outsourcing Center, Kathleen Goolsby, Senior Writer

A cutting-edge, thought leadership perspective on a controversial topic

Outsourcing E-mail Proves to Be a Wise Investment for Schwab

Outsourcing Center, Bruce McCracken, Business Writer

Customer service costs at Charles Schwab began to rise as customers phoned more frequently to ask about their portfolios. Understand how this type of outsourcing can pay dividends.

Customizing Service Level Agreements in Call Center Outsourcing Yields Better Results

Kevin C. Boyle, Attorney, Latham & Watkins LLP

Service level agreements (SLA) increase the probability that the operation of your outsourced call center meets your expectationss. Attorneys from Latham & Watkins outline the crucial elements that need to be in those SLAs.

If a Business Process Outsourcer Improves a Function, Is It Business Transformational Outsourcing?

Outsourcing Center, Kathleen Goolsby, Senior Writer

See what industry leaders think in this of four articles on insights for buyers of BTO services.

Utility Computing’s Blind Spot

Outsourcing Center, Kathleen Goolsby, Senior Writer

IT spending finally picked up and the utility\x0d\x0a model of pay-as-needed became firmly established in 2003. The surviving\x0d\x0a ASPs rose like a phoenix. Buyers focused on cost. They also need\x0d\x0a to consider the strategic value of IT outsourcing.

The Greening of the BTO Environment

Outsourcing Center, Kathleen Goolsby, Senior Writer

Business transformation outsourcing is the industry's new buzz word. What exactly is it? Senior writer Kathleen Goolsby polled suppliers and has a definitive answer buyers need to know. First in a four part BTO series.

Legal Trends Reflect Move into BPO and Offshore

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Partners in the Chicago, London, Sydney, and Hong Kong offices of Baker & McKenzie share their observations about trends in their regions and their industries, including their thoughts on offshoring. Is outsourcing the legal department the next BPO process?

Offshore Comes of Age in 2003

Stephen Dunn, Principal, Everest Group

Everest's Todd Furniss and Stephen Dunn discuss the explosive growth of the offshore industry, describing the new players and predicting where the work will go this year.

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Research & Insight

Vendor Management

Outsourcing E-mail Proves to Be a Wise Investment for Schwab

Customizing Service Level Agreements in Call Center Outsourcing Yields Better Results

If a Business Process Outsourcer Improves a Function, Is It Business Transformational Outsourcing?

Utility Computing’s Blind Spot

Legal Trends Reflect Move into BPO and Offshore

Industries

Services

Industry

Services

Cybersecurity

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