Manage Relationships Effectively

Outsourcing in 2003: How Offshoring Is Changing the Industry

Outsourcing Center, Kathleen Goolsby, Senior Writer

The biggest event in outsourcing last year — and the biggest event since outsourcing’s inception — was the growing use of offshoring. Both buyers and suppliers realized the profound power of labor arbitrage. The move to offshore work to take

Workforce Management Solution That Works!

Outsourcing Center, Kathleen Goolsby, Senior Writer

To cope in today's economy, many hospitals are hiring temporary and contract workers for projects. How do you manage this HR challenge? One hospital cut its staffing vendor list in half and its invoices for 20 facilities to one after

ASP Provides New Blueprint for Home Builder’s Public Relations

Outsourcing Center, Bruce McCracken, Business Writer

How do you prove your department is doing strategic work? The public relations department of home builder Pulte was able to improve its performance and prove its importance after outsourcing its PR software to an ASP.

Part 3: A Diamond In The Rough

Roger J. Swantek, C.P.M., CIAP, Electronic Data Systems Corporation (EDS)

Governance tends to be one of the most difficult aspects of outsourcing. Yet it is vital to a relationship's success. Roger Swantek of EDS describes how to create a successful governance program for procurement outsourcing.

How an Outsourcing Partnership is Creating a Global HR Offering

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Avaya and Convergys are working together to create an HR solution with global reach. The secret of their success: both buyer and provider have skin in the game.

ASP Gets High Marks in Managing Student Housing

Outsourcing Center, Bruce McCracken, Business Writer

Outsourcing is revolutionizing an 1892 process at the University of Utah. Finding a roommate used to be a trying experience for college students. Now ASP technology is allowing them to select roommates online long before classes start.

Offshore Outsourcing – The Ongoing Political Debate

John Harney, Business Writer

Offshore outsourcing is taking away jobs from Americans; politicians don't like it. But there are many positive benefits.

New Study Reveals Trend in Using Outsourcing to Control Business Outcomes and Support Strategic Planning

Outsourcing Center, Kathleen Goolsby, Senior Writer

A new Accenture study discovered that 86% of buyers gain more control over strategic business results in a variety of critical areas, such as shareholder value and revenue, when they outsource. And 73% of the companies redistribute the cost benefits

Cost vs. Value of Using an Outsourcing Consultant

Ben Trowbridge

If I had to do it over again, I would change....is the lament of many executives structuring outsourcing agreements. We interviewed six who were satisfied with the plans they made. They shared a common approach: they used an advisor.

Outsourcing Keeps the Wheels of Progress on Track in the UK

Outsourcing Center, Kathleen Goolsby, Senior Writer

National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.

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Research & Insight

Vendor Management

Workforce Management Solution That Works!

ASP Provides New Blueprint for Home Builder’s Public Relations

Part 3: A Diamond In The Rough

How an Outsourcing Partnership is Creating a Global HR Offering

ASP Gets High Marks in Managing Student Housing

Offshore Outsourcing – The Ongoing Political Debate

New Study Reveals Trend in Using Outsourcing to Control Business Outcomes and Support Strategic Planning

Outsourcing Keeps the Wheels of Progress on Track in the UK

Industries

Services

Industry

Services

Cybersecurity

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