Manage Relationships Effectively

Vantage Study Outlines 20 Best Practices to Create Value in Provider-Buyer Relationships

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Almost 80 percent of the respondents to a Vantage Partners Study said strong working relationships with suppliers delivered at least 25 percent more value than their poor, adversarial relationships. Read the study's list of 20 things to improve your outsourcing

Outsourcing Email Delivery Drives Golfbargains.com to the Green in One Shot

Outsourcing Center, Bruce McCracken, Business Writer

With spam clogging mailboxes and enraging its recipients, an online golf retailer outsourced to make sure its email marketing got through. It permission-based list grew from 8,000 to 100,000 in 24 months.

Investment Yield at London Stock Exchange

Outsourcing Center, Kathleen Goolsby, Senior Writer

Gaining access to world-class IT infrastructure and processes can transform business operations, but the London Stock Exchange learned that strategic management of the outsourcing relationship can achieve higher value in competitive advantage goals.

Deciding What to Keep and What to Outsource in an HR Transaction

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The conservative BMO Financial Group found it had to adapt to the brave new world of banking. BMO outsourced all its HR transaction processes to Exult so it could concentrate on strategic HR issues. That was the easy part. Deciding

Doing Cross-Border Outsourcing Deals: A Quick and Dirty Checklist

George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP

Toronto outsourcing attorney George Atis lists six items U.S. attorneys must consider if their American clients are working in Canada. Cross-border outsourcing transactions are more difficult than they look.

IDC Report Finds Canadian Executives Desire to Team With Providers for Shared Outcomes

Outsourcing Center, Bruce McCracken, Business Writer

Canadian companies want change but they can't do it fast enough themselves. Selecting an outsourcing partner willing to shoulder some of the risk can, according to an IDC report sponsored by Accenture. Read about the newest trend in outsourcing there.

Launching the World’s Largest Employee Portal

Outsourcing Center, Kathleen Goolsby, Senior Writer

When you're planning a project with the largest size and scale in the world, there can be no better strategy than outsourcing. That's what GM did in order to eliminate risks and ensure success when it built mySocrates, the largest

Outsourced Manufacturing Alliance

Outsourcing Center, Kathleen Goolsby, Senior Writer

Using outsourcing as a strategic tool for competitive advantage goals yields the highest ROI when the buyer selects a truly collaborative service provider. Imagine the strategic results your organization could achieve working hand-in-hand with an outsourcing partner like this pharamaceutical

Solving Support Challenges for a Bank’s Remote Workforce

Outsourcing Center, Kathleen Goolsby, Senior Writer

Adequate support for a remote or mobile workforce is a make-or break process and high on CxO-level executives' agendas these days. Here's how one of the world's leading banks solved the problem and ensured a flexible solution.

City Inhabitants Enjoy Partner for Innovation

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing has enabled Issy-les-Moulineaux to be the most advanced city in France when it comes to IT. Here's the story of a mayor's vision and a unique helpdesk function for all the city's residents!

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Vendor Management

Vantage Study Outlines 20 Best Practices to Create Value in Provider-Buyer Relationships

Outsourcing Email Delivery Drives Golfbargains.com to the Green in One Shot

Doing Cross-Border Outsourcing Deals: A Quick and Dirty Checklist

Solving Support Challenges for a Bank’s Remote Workforce

Industries

Services

Industry

Services

Cybersecurity

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