Transaction Engines and Process Reengineering Changed HR
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Web-enablement and transaction engines will spearhead the increasing drive to outsourcing HR. But success requires a paradigm shift.
Research & Insight
Vendor Management
The Major Event of 2002
Outsourcing Center, Kathleen Goolsby, Senior Writer
When 2002 dawned, there was a dearth of credible service providers. Then three different kinds of providers stepped into the breach. The result: broader offerings for today's buyers.
Manufacturing the Future
Katherine Swarts, Business Writer
Manufacturers are increasingly willing to spend money on outsourcing to save money. Old skill sets are disappearing, making the cost of finding the right talent a primary driver in choosing outsourcing.
The Expanding Territory of Offshore Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here's what's going
ITO: An Industry in Transition
Outsourcing Center, Kathleen Goolsby, Senior Writer
Peter Bendor-Samuel reflects on ITO outsourcing in 2002. His take: service providers are under price pressure because of increased competition from offshore suppliers and new potential powerhouses created by acquisitions. Then, he predicts what will happen in 2003.
Legal Outsourcing Trends – A Look Ahead
Paul J. N. Roy, Partners, Mayer, Brown, Rowe & Maw
Outsourcing continues to provide significant business opportunities for customers. But it also represents new risks. At the same time, the outsourcing market is continuing to evolve toward the newer terrain of business process outsourcing. Paul Roy of Mayer, Brown, Rowe
Outsourcing to Rid Healthcare’s Pain
Outsourcing Center, Kathleen Goolsby, Senior Writer
Word of mouth in the healthcare industry has spread the message: outsourcing is the best medicine to address costs and government regulations.
What You Need to Know About IT Outsourcing Trends for 2003
Outsourcing Center, Kathleen Goolsby, Senior Writer
Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.
Mushrooming Competition + Knife-Thin Margins = CEO Headaches in Financial Institutions
Outsourcing Center, Kathleen Goolsby, Senior Writer
With competition on all sides, banks have to invest in enabling technologies to stay current. Yet this economy dictates that they cut costs, too. The only way to do both is to outsource.
Shrinking Consumer Dollars Lead to Greater Interest in Retail Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Six major trends dominated retail outsourcing in 2002. Good news for providers: retailers are shopping for outsourced solutions as they struggle to do more with less.