Smoothing Over the Privacy Potholes in BPO Outsourcing
Rebecca S. Eisner, Partner, Mayer, Brown, Rowe & Maw
New U.S. laws have made privacy and data security a risky business. Be scared. Be very scared. Here's why.
Research & Insight
Vendor Management
Everdream Wins Gold Medal from Special Olympics
Outsourcing Center, Bruce McCracken, Business Writer
The Special Olympics of Texas stages 200 events a year. It needed a 24/7 Internet presence to communicate with its 27,000 participants. Everdream made that a reality.
Information Security in Outsourcing Agreements
Brad L. Peterson, Partner, Mayer Brown LLP
Information security is becoming extremely important in today's uncertain world. Suppliers have access to your very crucial information. Learn how to protect company secrets in your outsourcing contracts.
Show Me the Knowledge
Chris Pryer, Business Writer
Knowledge sharing helps CNA Insurance provide great customer service by storing all company knowledge in a searchable database.
Gung-Ho for More Than Vanilla
Outsourcing Center, Kathleen Goolsby, Senior Writer
What's a company to do when it has the business but not the resources to do it? Here's the story of a deal that looked impossible at first...until it was outsourced to an ASP.
It Was a Dark and Stormy Night…
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing is not just about turning over a business process to a company with expertise and resources in that area. It's more successful when both parties work as a team to overcome all challenges. Here's a striking example of an
Resourceful Outsourcing Nabs Outsourcer’s Resources
Outsourcing Center, Kathleen Goolsby, Senior Writer
Manufacturing companies are finding that technology sometimes creates a need for new facilities, as well as streamlined processes. Find out how a U.K. company lacking investment capital used outsourcing to obtain a new facility.
Outsourcing Solves Paralyzing Predicament
Outsourcing Center, Kathleen Goolsby, Senior Writer
State tax rates, FICA payments and address changes are only a few of the headaches inundating a stock option process. Here's the story of what one company gained by outsourcing this administrative nightmare.
The Little Things Make a Big Difference
Outsourcing Center, Kathleen Goolsby, Senior Writer
Need help with your direct marketing efforts? Find out what Chase Manhattan Mortgage learned about the crucial role a supplier can play in your success.
Grabbing Rebounds
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facilities management for a company with multiple locations can be handled much more efficiently and cost-effectively through strategic outsourcing.