Manage Relationships Effectively

Berlin-Based Consultants Share Insights on European Outsourcing

Joyce Ahlering

The multinational team quickly reached a consensus that Germany is an exception to the rule in European outsourcing practices. Generally speaking, outsourcing has been accepted in many branches of German business. Postal service and call centers are often outsourced to

How I Learned to Stop Worrying and Love Outsourcing Negotiations

Michael E.C. Moss, Gordon & Glickson LLC

Ask anyone how long it takes to negotiate an outsourcing deal, and the answer will likely be the same: much too long. In fact, some would say, the outsourcing will take at least as long to negotiate as you have

Outsourcing Payroll Check Printing Pays Off

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Employees get a sinking feeling when they look at their paychecks and they're wrong! If they believe the payroll department didn't calculate their overtime properly or deducted too much for their health insurance, the first thing they do is reach

Reverse Auctions Improve Quality, Price and Delivery of Custom Goods

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Like many manufacturers in America, BOCE is in the midst of a major slowdown, according to Tom Connelly, North American supply manager for the Wilmington, Massachusetts, company. Demand in the semi-conductor industry for its vacuum pumps, turbo molecular pumps and

We’ve Only Just Begun

Outsourcing Center, Kathleen Goolsby, Senior Writer

Jane Drasites, Director, Benefits Delivery for BP Amoco, swears that the first year in an outsourcing relationship is just like a marriage. Some marriages don't work very well. When Amoco (prior to its merger with BP) signed an agreement in

Skill Building Minus the Frustration

Jerri L. Ledford, Business Writer

As little as five years ago, when you needed to train employees, there were three basic options for doing it-sit the employee down with a video, partner that employee with a more experienced employee, or put a group of them

Outsourcing Helps Trade Center Buyers Get Back in Business

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing suppliers are responsive in a crisis. Forty-five minutes after the first plane hit the World Trade Center, Compaq executives were on the phone, putting together a triage of support for its eight financial clients with Recover-All contracts as well

An Ounce of Prevention

Outsourcing Center, Kathleen Goolsby, Senior Writer

Burlington Resources, Inc., which is involved in the exploration, development and production of hydrocarbons, ranks first among U.S. independent oil and gas companies, in terms of proved U.S. reserves. It's a company with the diverse global opportunities and financial strength

Ten Key Questions for Developing Effective Service Level Agreements

Brad L. Peterson, Partner, Mayer Brown LLP

The first and most important step in developing an effective SLA is to ask the right questions. This article will give you those questions and some background on how to choose the right answers.

Delivering the Difference

Outsourcing Center, Kathleen Goolsby, Senior Writer

If you're a patient in the emergency room, you definitely want that hospital or trauma center to have all the necessary supplies on hand -- from IVs and blood plasma to bandages and syringes. But the hospital can't keep everything

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Vendor Management

Berlin-Based Consultants Share Insights on European Outsourcing

Outsourcing Payroll Check Printing Pays Off

Reverse Auctions Improve Quality, Price and Delivery of Custom Goods

We’ve Only Just Begun

Skill Building Minus the Frustration

Outsourcing Helps Trade Center Buyers Get Back in Business

An Ounce of Prevention

Ten Key Questions for Developing Effective Service Level Agreements

Delivering the Difference

Industries

Services

Industry

Services

Cybersecurity

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