Manage Relationships Effectively

How to Minimize Risks When Entering the Wireless World

Outsourcing Center, Kathleen Goolsby, Senior Writer

People are doing wireless today without having thought about it first, and now they have some real problems, states John Stehman, principal analyst with the Robert Frances Group. They can't even support all the devices they have out there. They

Wireless: To Be or Not To Be

Outsourcing Center, Kathleen Goolsby, Senior Writer

Wireless scares people, says Adam Braunstein, senior research analyst with the Robert Frances Group. The concept that you can get anything anywhere is easy to understand and sounds great, and what company wouldn't want to give those capabilities to its

Fly Like an Eagle

Outsourcing Center, Kathleen Goolsby, Senior Writer

As human genome mapping starts to produce results and new drugs are developed to eradicate or control some of life's most significant challenges, the spotlight will be on pharmaceutical companies. Time to market will drive their efforts. But the pharmaceutical

The Future of Contract Manufacturing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The Future of Contract Manufacturing In the food business over the last decade, innovation and new product introduction has been the key driver. Brand names no longer command the same premium they used to. Steinberg points to recent market shares

If the Shoe Fits

Outsourcing Center, Kathleen Goolsby, Senior Writer

Building for Future Competition and Growth Dramatic technological changes now regularly unsettle our ways of doing business, and this trend promises to wreak even more havoc in the future as technological advances occur even more quickly. Future organizational success already

ASPs Hit the Wireless Bull’s Eye

Outsourcing Center, Kathleen Goolsby, Senior Writer

Our mission at the Outsourcing Center is to promote outsourcing to be the first choice in strategic tools to use in achieving business objectives. One of the best ways to do that is to present to you illustrations of excellence

Birthing a BPO: The Shared Service/Spinout Route

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

pin outs often have a difficult time transforming themselves from an in-house division to a BPO provider. Understanding the location of dangerous shoals helps prevent ship wrecks and increases the odds of survival.

Wireless Billing Complexities Crave Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Current communication providers will need to revamp their system to handle billing processes for wireless services. Thomas Tunstall, Ph.D., at KPMG Consulting LLC, explains that the revenue streams that have come from voice will increasingly shift to data. Traffic from

SLAs That Work

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Service level agreements (SLA) are crucial to ASP buyers. SLAs create structure for the relationship and help both parties measure performance. But how do you write an SLA? How do you monitor them? Who is responsible for managing the SLAs?

First Aid for HR

Outsourcing Center, Kathleen Goolsby, Senior Writer

Johnson & Johnson is the largest and most diversified healthcare company in the world. It manufactures world-renowned health care products and provides related services to consumers and pharmaceutical markets, selling products in more than 175 countries. With more than 190

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Research & Insight

Vendor Management

The Future of Contract Manufacturing

ASPs Hit the Wireless Bull’s Eye

Birthing a BPO: The Shared Service/Spinout Route

Wireless Billing Complexities Crave Outsourcing

SLAs That Work

First Aid for HR

Industries

Services

Industry

Services

Cybersecurity

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