Manage Relationships Effectively

The Pitfalls in Becoming a BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

ASPs have proven they are an efficient and cost effective way to share expensive applications. The most successful ASPs have made customer service a bedrock of their business. So it's natural when a good client asks an ASP to help

Anatomy of an Outsourcing Decision

Outsourcing Center, Kathleen Goolsby, Senior Writer

Why do companies outsource today? Until the arrival of the Internet, the answer was clearly cost. But the new economy is making new demands. How has a world moving at Web speed altered the way companies decide to outsource? (outsourcing)

Seamless International Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The buyer and the supplier are just five hours apart by car. But from a business standpoint, they couldn't be farther apart. The customer's management grew up in capitalist western Europe. The suppliers' formative years were spent in Communist eastern

Should You Do What You’re Doing?

Outsourcing Center, Kathleen Goolsby, Senior Writer

Road guards are people who try to keep you from making changes. Some have root rot because they have been in place so long. But I like to change and improve things! states Jim Jones, head of reengineering at Warner

Email, Not Phone Home

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Today cybercafes allow the kinder to email home from anywhere. Ryan Byrne formed Globe Drifters in September, 1999, to make it even easier for student travelers to keep in touch...

Getting Ready For Tomorrow

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Dr. Han T. M van der Zee doesn't own a crystal ball. Yet the director of the Nolan Norton Institute in De Meern, the Netherlands conducts research to predict the future. Companies look to the Institute to help them determine

What Exactly Is BPO?

Outsourcing Center, Kathleen Goolsby, Senior Writer

What a great question! Business Process Outsourcing (BPO) has generated a number of definitions. Before I tell you my definition, I want to describe the history of outsourcing to show how the term business process outsourcing came about.

Corona: Model City in Proactive Approach to GASB 34

Outsourcing Center, Kathleen Goolsby, Senior Writer

When the recession snowball rolled downhill in California, it stopped at the city level. Because California laws require the state to reallocate portions of local property taxes in order to balance the budget, cities were faced with a choice: cut

How to Find Millions of Dollars in a Hurry

Outsourcing Center, Kathleen Goolsby, Senior Writer

If you don't know whether your local city, county or state governments spend more than they take in, or whether they are able to pay the costs to maintain their assets, you're not alone. Most people can't figure out how

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Vendor Management

The Pitfalls in Becoming a BPO

Anatomy of an Outsourcing Decision

Seamless International Outsourcing

Should You Do What You’re Doing?

Email, Not Phone Home

Getting Ready For Tomorrow

What Exactly Is BPO?

Corona: Model City in Proactive Approach to GASB 34

How to Find Millions of Dollars in a Hurry

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Industry

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