Manage Relationships Effectively | Outsourcing Center

Leaping at the Chance

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When a venture capitalist calls with $65 million in funding, management listens. Then the group leaps at the chance to launch a new outsourcing firm, flush with the largest venture capital award to a BPO firm to date. That's how

The Russians Are Coming!

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Émigrés typically savor the wealth of business opportunities when they land on the promising shores of America. But the partners at Octet Media L.L.C. in New York City learned that their financial future was still tied to the folks back

Constant Coverage on Two Continents

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Cost reduction often is the primary push to outsource a non-core area. And when the savings are significant, slashing the costs almost in half, more and more American companies are taking advantage of the lower price, even if the supplier

Cleaning Up The Lead System For The Laundry

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Cleaning Up The Lead System For The Laundry... Pellerin Milnor Corp. manufactures industrial laundry machinery used by hotels, prisons, nursing homes and dry cleaners. Instead of selling its equipment to its end users, it created a dealer network throughout the

Lowering the Cost of People

Outsourcing Center, Kathleen Goolsby, Senior Writer

Initially, the e-commerce world was peopleless; there was a manufacturer and a consumer and almost no one in-between. Ironically, it is becoming clear that what is going to separate successful companies from unsuccessful ones in the evolving e-commerce world will

Counting on Communication

Outsourcing Center, Kathleen Goolsby, Senior Writer

From the Editor: Outsourcing drove down costs for Hallmark, which was the original intention. At the same time, outsourcing allowed Hallmark to sustain its high quality of customer service and satisfaction. Moreover, it's interesting to see how this relationship grew

Can-Do Attitude

Outsourcing Center, Kathleen Goolsby, Senior Writer

From the Editor: What is impressive here is Hewitt's ability to accurately reflect the nature of Columbia's commitment to provide compassionate as well as effective benefit administration to its employees. Columbia hired Hewitt to provide cost savings so it could

Of Equal Stature

Outsourcing Center, Kathleen Goolsby, Senior Writer

BPAmoco is one of the world's leading providers of energy and petrochemicals. As the third largest integrated oil company in the world, it enjoys considerable reach and scale. BPAmoco recognized that its core skills revolve around the products that it

Ingredients for a Successful Alliance

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing relationships work well when each company is able to focus on its core competency. The outcome is even more successful when each firm is a leader in its field. This relationship displays the powerful results when a buyer leverages

Growing Together

Outsourcing Center, Kathleen Goolsby, Senior Writer

Compaq Computer Corporation and Jabil Circuit, Inc. This award illustrates the ability to expand SAP outsourcing into a whole new venue, e-commerce. E-commerce, of course, is the hottest area for outsourcing expansion. Jabil originally outsourced its SAP application to Compaq

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