Service Level Agreements (SLA) insights & best practices

Source One Provides End-to-End and On-Demand Strategic Sourcing Solution for Mid-market Companies

Outsourcing Center, Kathleen Goolsby, Senior Writer

Mid-size companies are limited in their ability to drive continuous improvements in cost and performance for strategic sourcing of goods and materials. And it's too costly for companies to maintain domain expertise in every category of spend and keep up

Clear-Cut Choice for Comprehensive Back-Office and ITO Solutions in the Mid-market

Outsourcing Center, Kathleen Goolsby, Senior Writer

BPOMS, a service provider for mid-market companies, offers tier-one services with a willingness to customize the solution and provide on-demand pricing options.

On-Demand Desktop Hardware and Software Support Simplifies Management and Cuts Costs for Peruvian Bank

John Harney, Business Writer

Banco de Crédito del Perú (BCP) faced problems with hardware and software refreshing. To complicate matters, the bank had also adopted desktop technology in an ad hoc manner from numerous vendors over many years. Subsidiaries located in different countries had

Thinking in and Out of the Box (or Crate): Outsourced Logistics Solution

Outsourcing Center, Kathleen Goolsby, Senior Writer

Not all logistics services are the same. Many do not pick up loose items and lack the capability to create specialized crating for hi-tech equipment and other costly items delivered worldwide. Here's what two companies found when they went searching

How One Manufacturer Grew Its HRO Over Time

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

ABB Inc., a technology manufacturer, grew by acquisitions. In 1995 ABB wanted to create a single culture with centralized processes and policies. It decided the best way to do this was outsource. Its first step: centralizing its 401(k) plan. Today,

An Onshore American ADM Model that Competes with Offshore’s Cost, Scalability, Flexibility, and Quality

Outsourcing Center, Kathleen Goolsby, Senior Writer

If you have the mind-set that American application development outsourcing providers can't compete with the costs and other benefits of using offshore providers, think again. A Texas-based outsourcer has a uniquely competitive model and very satisfied clients.

RPO Puts Visteon Staffing in the Fast Lane after Ford Spin-Off

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

How do you hire 1,000 human resource employees ASAP when you're the untested new kid on the block? That was the challenge Visteon Corporation faced right before Ford spun off the automobile parts manufacturer. Manpower Business Solutions helped the newcomer

Can You Program a Remote? How Veritude Populated Overhead Door’s Call Center

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Overhead Door Corporation's Genie call center gets 55,000 plaintive calls a month. The manufacturer outsourced its call center operations unsuccessfully to two different U.S. suppliers. So it decided to bring the call center function in-house and hired Veritude to populate

Cost Savings, SLAs, and Supplier Selection Criteria Benchmarks from 2007 Outsourcing Excellence Awards

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center's study of 86 relationships participating in the 2007 Outsourcing Excellence Awards program revealed several significant benchmarks. A major finding: buyers felt cultural fit and a partnering relationship approach were a major key to success; they used them as

Risk Mitigation in Outsourcing in 2008

Outsourcing Center, Kathleen Goolsby, Senior Writer

We spoke with industry experts to get their insights on mitigating outsourcing risks in 2008 and also looked at how buyers and suppliers are their own worst enemies when it comes to creating risks.

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Cybersecurity

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Cybersecurity

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Research & Insight

Service Level Agreement (SLA)

Clear-Cut Choice for Comprehensive Back-Office and ITO Solutions in the Mid-market

On-Demand Desktop Hardware and Software Support Simplifies Management and Cuts Costs for Peruvian Bank

Thinking in and Out of the Box (or Crate): Outsourced Logistics Solution

How One Manufacturer Grew Its HRO Over Time

An Onshore American ADM Model that Competes with Offshore’s Cost, Scalability, Flexibility, and Quality

RPO Puts Visteon Staffing in the Fast Lane after Ford Spin-Off

Can You Program a Remote? How Veritude Populated Overhead Door’s Call Center

Cost Savings, SLAs, and Supplier Selection Criteria Benchmarks from 2007 Outsourcing Excellence Awards

Industries

Services

Industry

Services

Cybersecurity

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