Service Level Agreements (SLA) insights & best practices

Vantage Study Outlines 20 Best Practices to Create Value in Provider-Buyer Relationships

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Almost 80 percent of the respondents to a Vantage Partners Study said strong working relationships with suppliers delivered at least 25 percent more value than their poor, adversarial relationships. Read the study's list of 20 things to improve your outsourcing

Deciding What to Keep and What to Outsource in an HR Transaction

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The conservative BMO Financial Group found it had to adapt to the brave new world of banking. BMO outsourced all its HR transaction processes to Exult so it could concentrate on strategic HR issues. That was the easy part. Deciding

Doing Cross-Border Outsourcing Deals: A Quick and Dirty Checklist

George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP

Toronto outsourcing attorney George Atis lists six items U.S. attorneys must consider if their American clients are working in Canada. Cross-border outsourcing transactions are more difficult than they look.

IDC Report Finds Canadian Executives Desire to Team With Providers for Shared Outcomes

Outsourcing Center, Bruce McCracken, Business Writer

Canadian companies want change but they can't do it fast enough themselves. Selecting an outsourcing partner willing to shoulder some of the risk can, according to an IDC report sponsored by Accenture. Read about the newest trend in outsourcing there.

Outsourced Manufacturing Alliance

Outsourcing Center, Kathleen Goolsby, Senior Writer

Using outsourcing as a strategic tool for competitive advantage goals yields the highest ROI when the buyer selects a truly collaborative service provider. Imagine the strategic results your organization could achieve working hand-in-hand with an outsourcing partner like this pharamaceutical

Solving Support Challenges for a Bank’s Remote Workforce

Outsourcing Center, Kathleen Goolsby, Senior Writer

Adequate support for a remote or mobile workforce is a make-or break process and high on CxO-level executives' agendas these days. Here's how one of the world's leading banks solved the problem and ensured a flexible solution.

Outsourcing…A Bestseller in the Publishing World

Outsourcing Center, Kathleen Goolsby, Senior Writer

What's the difference between a shared services model and an outsourcing model? A publishing company found out . . . the hard way. Fortunately they've had a dynamic turnaround and know the benefits of outsourcing.

Optimal Outsourcing – When Both Parties Are Reading from the Same Play Book

Outsourcing Center, Kathleen Goolsby, Senior Writer

These days, many governments are changing their former approach to outsourcing, resulting in higher-value outcomes. Read about the foundational aspects and successful accomplishments of one such government outsourcing partnership.

Healthy Decision: Dancing to a Different Tune

Outsourcing Center, Kathleen Goolsby, Senior Writer

Sometimes the source for efficiencies, cost savings and innovation is in the buyer's own back yard.

City View: Mayor Declares Outsourcing is the Way of the Future

Outsourcing Center, Kathleen Goolsby, Senior Writer

The story of how to move beyond internal limitations and going in circles through outsourcing.

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