Service Level Agreements (SLA) insights & best practices

The Numbers On The Blackboard Add Up For ASPs

Raymond Angus

Research on the Deployment/Hosting and Integration of Business Critical Information Systems through Applications Service Providers (ASPs) by Professor Wendy Currie has borne out well the value of numbers. The focus of her study covers essentially Europe and the famed Silicon

An Outsourcing Relationship In Motion

Raymond Angus

In the everyday world of Ecommerce, selective awareness can be a disconcerting challenge to businesses presenting themselves, or their wares, via a website on the Internet. BUT...the truth of it is, this affords any company the opportunity to distance itself

What Web (Sites) We Weave

Raymond Angus

Innovation, creativity and individualism are the siren songs of this strapping birth child of the marketplace, appropriately dubbed ecommerce. Capturing attention on the Internet, and translating that curiosity into positive action, is the role played by a new breed of

Giving IT Capabilities Some Real Structure

Steve Gust

As a vendor, (i)Structure is gaining some real momentum in the information technology field. Lots of companies are starting to put faith, and more importantly contracts with the business, a subsidiary of Level 3 communication. Its services are being used

Netsourcing: the Life Blood of an ISO

Steve Gust

Larry Marcus, president and chief executive officer, of NY based MiracleNet.com knows that his service needs to be up to par when it comes to being an ISO. There are simply too many others out there. AOL, EarthLink and MSN

Measuring Quality, Not Quantity

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

As every newlywed discovers, golden anniversaries are more likely to be in a couple's future if they start off their marriage on the right foot. The same applies to outsourcing relationships. Paul Swinscoe, senior program manager for Raytheon Training International

Outsourcing’s Little Dipper

Outsourcing Center, Kathleen Goolsby, Senior Writer

Ancient navigators found their way by following the Little Dipper. The constellation's polestar, Polaris, always conspicuous and very near the north celestial pole, was used as a guide in traveling the seas. Outsourcing, often undertaken by buyers who have no

Changes in Accountability for eBusiness and Internet Initiatives

Outsourcing Center, Kathleen Goolsby, Senior Writer

To be held accountable means one is subject to certain obligations. In the world of outsourcing, both buyers and suppliers must take preventive measures to ensure an equitable and successful relationship. For the buyer, this means structuring an effective contract

Family Thais Lead to Bangkok.com

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The founders of Bangkok.com, who are based in Boston, Massachusetts, planned to resell the domain later for big bucks. But to underwrite their investment, they decided to offer email forwarding to anyone who wanted a Bangkok.com domain name. Our vanity

Hatching An Application

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing may turn out to be the golden egg for Commtouch. Since every youth in Israel must serve in the Army, which relies on sophisticated military intelligence and technology to survive, Israel has a wealth of technically skilled young people.

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Research & Insight

Service Level Agreement (SLA)

The Numbers On The Blackboard Add Up For ASPs

An Outsourcing Relationship In Motion

What Web (Sites) We Weave

Giving IT Capabilities Some Real Structure

Netsourcing: the Life Blood of an ISO

Measuring Quality, Not Quantity

Outsourcing’s Little Dipper

Hatching An Application

Industries

Services

Industry

Services

Cybersecurity

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