Service Level Agreements (SLA) insights & best practices

A Gifted Outsourcing Relationship

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Today the company, now called Send.com, has 20 different product lines, ranging from cigars to cars. The company partners with local specialty retailers to fill its orders and deliver its gifts. Like a winemaker mixing a champagne cuvee, Send.com has

Web Watch Dogs

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

It's 4 a.m. Do you know if your Web site's working? If the Web site resides on a NaviSite server, you can leave the worrying to them. If one of its experienced trouble-shooters notices that something is not quite right

E-Government: From Standing in Line to Going Online

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Every year American individuals and businesses complete about $600 billion worth of transactions with the local, state and the Federal governments, excluding their various tax payments. To date, less than one percent of those interactions occur on-line, according to Adrian

Finding Marcus Welby in Texas

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Selecting a health care provider is tricky today because there are so many choices. To ensure the 1.8 million people enrolled in the Medicaid program in Texas have help in making that important decision, the Lone Star State decided to

Seamless International Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The buyer and the supplier are just five hours apart by car. But from a business standpoint, they couldn't be farther apart. The customer's management grew up in capitalist western Europe. The suppliers' formative years were spent in Communist eastern

Email, Not Phone Home

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Today cybercafes allow the kinder to email home from anywhere. Ryan Byrne formed Globe Drifters in September, 1999, to make it even easier for student travelers to keep in touch...

Corona: Model City in Proactive Approach to GASB 34

Outsourcing Center, Kathleen Goolsby, Senior Writer

When the recession snowball rolled downhill in California, it stopped at the city level. Because California laws require the state to reallocate portions of local property taxes in order to balance the budget, cities were faced with a choice: cut

How to Find Millions of Dollars in a Hurry

Outsourcing Center, Kathleen Goolsby, Senior Writer

If you don't know whether your local city, county or state governments spend more than they take in, or whether they are able to pay the costs to maintain their assets, you're not alone. Most people can't figure out how

Judging Outsourcing Performance at the Justice Department

Outsourcing Center, Kathleen Goolsby, Senior Writer

Our business is not IT, says Linda Holmes, director of Informatics Services at the Justice Department in Ottawa. Outsourcing allowed us to realign our resources so we could focus on our core competencies. We didn't want to worry about day-to-day

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Research & Insight

Service Level Agreement (SLA)

A Gifted Outsourcing Relationship

Web Watch Dogs

E-Government: From Standing in Line to Going Online

Finding Marcus Welby in Texas

Seamless International Outsourcing

Email, Not Phone Home

Corona: Model City in Proactive Approach to GASB 34

How to Find Millions of Dollars in a Hurry

Judging Outsourcing Performance at the Justice Department

Industries

Services

Industry

Services

Cybersecurity

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