Service Level Agreements (SLA) insights & best practices

Combining Computer Codes With IRS Code

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Executives who know how to fix computer code but also understand the IRS code are the people who run reSOURCE Partner associates (rSP), an ASP supplier in Columbus, Ohio. The two-year-old firm, which specializes in both the technical and the

IT Lawyers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Shakespeare wrote, 'Let's kill all the lawyers,' he definitely wasn't talking about attorneys who specialize in technology issues. These barristers, who know just as much about server farms as serving subpoenas, provide an invaluable service to clients inking an

Leaping at the Chance

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When a venture capitalist calls with $65 million in funding, management listens. Then the group leaps at the chance to launch a new outsourcing firm, flush with the largest venture capital award to a BPO firm to date. That's how

The Russians Are Coming!

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Émigrés typically savor the wealth of business opportunities when they land on the promising shores of America. But the partners at Octet Media L.L.C. in New York City learned that their financial future was still tied to the folks back

Constant Coverage on Two Continents

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Cost reduction often is the primary push to outsource a non-core area. And when the savings are significant, slashing the costs almost in half, more and more American companies are taking advantage of the lower price, even if the supplier

Cleaning Up The Lead System For The Laundry

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Cleaning Up The Lead System For The Laundry... Pellerin Milnor Corp. manufactures industrial laundry machinery used by hotels, prisons, nursing homes and dry cleaners. Instead of selling its equipment to its end users, it created a dealer network throughout the

Can-Do Attitude

Outsourcing Center, Kathleen Goolsby, Senior Writer

From the Editor: What is impressive here is Hewitt's ability to accurately reflect the nature of Columbia's commitment to provide compassionate as well as effective benefit administration to its employees. Columbia hired Hewitt to provide cost savings so it could

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Research & Insight

Service Level Agreement (SLA)

Combining Computer Codes With IRS Code

IT Lawyers

Leaping at the Chance

The Russians Are Coming!

Constant Coverage on Two Continents

Cleaning Up The Lead System For The Laundry

Can-Do Attitude

Taking Care of Business

Industries

Services

Industry

Services

Cybersecurity

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