Service Level Agreements (SLA) insights & best practices

Moving Into the Neighborhood

Bill Deckelman

Without a doubt, the enormous growth in the outsourcing industry spells o-p-p-o-r-t-u-n-i-t-y for a company that can offer service expertise and economies of scale. But just recognizing the opportunity and hanging out a shingle is not enough.

New Dairy Product Enters Asia-Pacific Market

Outsourcing Center, Kathleen Goolsby, Senior Writer

A Scottish surgeon had a vision of being able to improve the health of people in Hong Kong by supplying them with cows' milk kept free from contamination. To that end, in 1886, he and five Hong Kong businessmen incorporated

BPO’s Breakthrough Moment: A Reflection on the Recent PwC-BP Amoco Transaction

Outsourcing Center, Kathleen Goolsby, Senior Writer

PricewaterhouseCoopers (PwC) and BP Amoco (BPA) have embarked on a significant outsourcing collaboration that has the potential of being a watershed event.

A Nudge in the Stomach

Outsourcing Center, Kathleen Goolsby, Senior Writer

It is an apt characterization that may be applied to the steep dilemmas that currently snag the efforts of the US federal government to increasingly implement competitive sourcing and privatization of public sector activities..

Integrate the Best-In-Class Provider or Control the Single Integrator

Dr. Eelko L.P. van Leeuwen

Outsourcing changes are usually linked to developments in the computer industry. In the past, mainframe operations have been the dominant way in which a company runs its information technology (IT). So consequently, outsourcing has drifted towards farming out entire computer

International Outsourcing: The Legal View of What’s Different

Bill Bierce

International outsourcing involves complexity and risks not found in typical domestic outsourcing. These risks are cultural, political, financial, technological, managerial and legal. Ultimately, these multiple international risks show up in the process of drafting, negotiating and enforcing the contract. Freedom

Flexibility in Service Contracts: How to Build It and Keep It

Bill Bierce

Flexibility in legal outsourcing contracts bears striking similarities to a team of professional athletes under the tutelage of a watchful coach.

Communication: Cornerstone For Building Flexibility

Outsourcing Center, Kathleen Goolsby, Senior Writer

More and more, companies enter into outsourcing agreements as a strategy to remain competitive. But rapid technological advancements change the competition; hence, an essential element of an outsourcing agreement must be flexibility. G2R, which specializes in providing research and management

The Tactics of Transformation

Outsourcing Center, Kathleen Goolsby, Senior Writer

The outsourcing industry, having matured significantly during the past ten years, faces changes in 1999 that will not only alter the focus of the outsourcing industry itself, but will also transform the companies entering into such transactions.

Network Security in Outsourcing

Richard Raysman

The recent wave of network outsourcing is causing some business people, and not just techies, to turn their attention to a seldom mentioned aspect of outsourcing -- network security.

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Research & Insight

Service Level Agreement (SLA)

Moving Into the Neighborhood

New Dairy Product Enters Asia-Pacific Market

A Nudge in the Stomach

Integrate the Best-In-Class Provider or Control the Single Integrator

Communication: Cornerstone For Building Flexibility

Network Security in Outsourcing

Industries

Services

Industry

Services

Cybersecurity

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