Common Problems In Outsourcing
Bill Deckelman
For those who have negotiated multiple outsourcing deals over the years, there is no question that there are indeed common problems and challenges faced in almost all outsourcing deals.
Research & Insight
Service Level Agreement (SLA)
Negotiating Effective BPO Contracts
Bill Deckelman
Negotiating Effective BPO Contracts: As the trend toward business process outsourcing (BPO) grows, companies are faced with a new learning curve. They need to understand the elements of establishing a successful BPO relationship, beginning with the proper contract vehicle, which
EURO: Ready or Not, Here It Comes
Richard Lister
On January 1, 1999, eleven member countries of the European Union (EU) will adopt the Euro as their common currency. This move has complex implications for outsourcing in Europe. It will affect existing and new contracts and, more fundamentally, have
The Many Sides of a Re-Do
Bill Deckelman
Outsourcing's maturation as an industry has created a substantial body of experience in 'renegotiating' and 'restructuring' outsourcing contracts. Today, these transactions -- sometimes referred to as re-do -- are more the rule than the exception.
Teaming: Making Multi-Vendor Relationships Work
Robert E. Zahler
Since the late 1980's, outsourcing vendors have relied on subcontractors to perform part of the work required in outsourcing relationships. Although customers often assumed that the functions subcontracted were non-critical services, a number of trade press articles a few years
The Meat and Potatoes of Multi-Vendors
Bill Martorelli
While the glamorous multi-vendor deals are the ones garnering most of the attention in outsourcing, the real growth in that area will come in the less sophisticated arrangements. That's the opinion of Bill Martorelli, an industry analyst formerly with Giga
Making Today’s Relationships Work
Outsourcing Staff
Long-term Information Technology (IT) relationships have always been fraught with challenges. Today, long term relationships patterned after those of the past don't have a prayer for success. Why? Because the static nature of the agreements dooms them to failure.