Manufacturing Archives

Hospitals Need Nurses on the Floor, Not Answering the Phone: Why Hospitals Outsource CRM

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

At any given time of day, three ads for Cedars-Sinai Medical Center air on Los Angeles radio. The call to action is to phone a toll-free number. The hospital wants to make sure those calls are answered properly. So it

Bulgaria: Eastern Europe’s Newest Hot Spot?

Bill Robinson, Business Writer

Bulgaria is boxing way above its weight. SAP is sending important IT work to its captive in Sofia. Did you know Bulgarian SAT scores rank second in the world? Read why North American and European companies are considering sending ADM

WestJet Lands Top Talent by Outsourcing Recruiting Software

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Westjet, Canada's largest low-cost airline, has grown 30-50 percent every year it has been in business. Outsourcing recruiting helped the airline keep up with its soaring staffing demands.

(i)Structure Refines IT Strategy for Sunoco Using the ‘Umbrella Strategy’

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Sunoco decided to transform its IT infrastructure, it performed 90 percent its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes

How Offshoring Is Affecting US Real Estate Leased to Call Center Suppliers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The American press has dissected how the offshoring trend is affecting US employment. A new study by Jones Lang LaSalle shines a spotlight on how the trend is affecting US real estate absorption. It discovered US call center absorption is

Suppliers Fly Up the Value Chain for Airplane Manufacturers

John Harney, Business Writer

Aerospace original equipment manufacturers (OEMs) are driving multiple aspects of plane manufacture up the supply chain to suppliers that can perform those tasks better and cheaper.

Manufacturer Saves 30 Percent of Air Ticket Costs Using Travelocity Business

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Before it outsourced, the accounting department of a large manufacturer saw many airplane tickets over $1,000. Today the average ticket price is $320 after outsourcing ticket procurement to Travelocity Business.

The US Government’s IT Challenge

John Harney, Business Writer

Among other factors, obsolete IT systems and an aging work force are driving government agencies to outsource more.

India Courts Western Law Firms

Rashmi Agarwal, Business Writer, India

Legal services are joining customer contact, transaction services, debt collection, and payroll processing as processes the West is migrating to India. Read why US and UK law firms are outsourcing to the subcontinent.

How Offshoring to China Saved the Day at DuPont

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

DuPont promised it would deliver its Online Fabric Library at a trade show in Paris. The original developer dropped out three months before the deadline. DuPont turned to Freeborders, a supplier with offices in China. The Chinese team finished the

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Hospitals Need Nurses on the Floor, Not Answering the Phone: Why Hospitals Outsource CRM

Bulgaria: Eastern Europe’s Newest Hot Spot?

WestJet Lands Top Talent by Outsourcing Recruiting Software

(i)Structure Refines IT Strategy for Sunoco Using the ‘Umbrella Strategy’

How Offshoring Is Affecting US Real Estate Leased to Call Center Suppliers

Suppliers Fly Up the Value Chain for Airplane Manufacturers

Manufacturer Saves 30 Percent of Air Ticket Costs Using Travelocity Business

The US Government’s IT Challenge

India Courts Western Law Firms

How Offshoring to China Saved the Day at DuPont

Industries

Services

Industry

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Cybersecurity

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