Pricing Archives

15 Trends That Will Shake Up BPO in 2006

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BPO deals will get smaller. Offerings have to be global. The supplier market will continue to contract. Procurement will come of age. Here are 15 trends that will reshape BPO next year.

Top ITO Trends for 2006

Outsourcing Center, Kathleen Goolsby, Senior Writer

A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.

Bulgaria: Eastern Europe’s Newest Hot Spot?

Bill Robinson, Business Writer

Bulgaria is boxing way above its weight. SAP is sending important IT work to its captive in Sofia. Did you know Bulgarian SAT scores rank second in the world? Read why North American and European companies are considering sending ADM

How Offshoring Can Create Jobs For Americans

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The media reports how offshoring is putting Americans out of work. This is certainly happening. But David Andersen, a partner at Bryan Cave LLP, describes how offshoring not only saved jobs but also created them for his high tech clients.

Service Level Agreements: A Better Mousetrap

Mel Van Howe, Principal, The Copperwood Group

Is there a better mousetrap to catch your supplier in the maze of service level agreements? Bruce Leshine and Mel Van Howe believe the performance decrements model is a better method because the emphasis is on making sure the supplier

Defining the Role of the Technology Lawyer

Kevin E. Colangelo, Kramer Levin Naftalis & Frankel LLP

Here's why you need a technology lawyer when you do your next outsourcing deal. Kevin Colangelo of Kramer Levin Naftalis & Frankel explains why your attorney needs to understand server configurations as well as contract law.

Best-Performing Utility Company Creates Shareholder Value through Employees

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They're well on the way, having exceeded their internal targets

Are You Ready to Let a Supplier Deliver Converged Voice and Data Services?

Richard Sealy, Consultant

Today outsourcers can merge voice and data into a single infrastructure. However, this new paradigm disrupts well-established conventions. Richard Sealy discusses what the next generation of telecom service outsourcing contracts must do.

Why the Healthcare Industry Is Now Outsourcing CRM

John Harney, Business Writer

Retailers have been outsourcing CRM for years. Now competitive pressures in healthcare are causing both payers and providers to outsource this process.

Perspectives on Growth of the Outsourcing Market in China’s Healthcare Sector

Outsourcing Center, Kathleen Goolsby, Senior Writer

The Chinese government is reforming its healthcare sector to create a more competitive environment and speed up medical reform. Will outsourcing be part of that process?

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Pricing

15 Trends That Will Shake Up BPO in 2006

Bulgaria: Eastern Europe’s Newest Hot Spot?

How Offshoring Can Create Jobs For Americans

Service Level Agreements: A Better Mousetrap

Why the Healthcare Industry Is Now Outsourcing CRM

Perspectives on Growth of the Outsourcing Market in China’s Healthcare Sector

Industries

Services

Industry

Services

Cybersecurity

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