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The Customer Relationship Management Forecast for 2006

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here's what's happening in CRM outsourcing.

Top ITO Trends for 2006

Outsourcing Center, Kathleen Goolsby, Senior Writer

A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.

Tales from the Front: Sunoco’s Tim Murtha Publishes New Guidebook On IT Multi-Sourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Sunoco decided to transform its IT infrastructure, it performed 90 percent of its IT services in-house. After an honest assessment of its deficiencies, the refiner decided to outsource 90 percent of its infrastructure to multiple suppliers. The key to

How Outsourcing Email Management Helps Financial Services Companies

John Harney, Business Writer

Email has become a ubiquitous form of business communication. Financial services firms have to protect the security of these communication because of the sensitive data they contain. Outsourcing email management is the answer.

An Attorney Outlines Some Outsourcing Challenges for Manufacturers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Manufacturers who outsource lose control over the manufacturing process. Adam Chernichaw's advice: Document everything.

How Many IT Jobs Actually Went Offshore? And Where Did They Go? Frost & Sullivan’s Study Finds Out

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new Frost & Sullivan report has the answer: Over the last three years the high-cost nations sent 826,540 IT jobs to developing countries, creating an install base of 7,599,540 IT jobs in the developing countries it studied. India got

What to Expect This Year in the Leading BPO Processes

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Here's a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.

The Top 10 Outsourcing Events in 2004 and What They Mean

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

David Letterman didn't do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS' fallen angel status made the list.

New Outsourcing Risks in 2005 and How to Mitigate Them

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.

How Real Estate Choices Affect Offshoring Decisions

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Locations like Brazil and Argentina may compare favorably with current offshoring favorites such as Delhi and Shanghai, a new study by global real estate firm Jones Lang LaSalle found. Read about the up-and-coming offshore locations.

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