Risk Reward Gain Sharing Insights

Defining the Role of the Technology Lawyer

Kevin E. Colangelo, Kramer Levin Naftalis & Frankel LLP

Here's why you need a technology lawyer when you do your next outsourcing deal. Kevin Colangelo of Kramer Levin Naftalis & Frankel explains why your attorney needs to understand server configurations as well as contract law.

Going for the Gold

Outsourcing Center, Kathleen Goolsby, Senior Writer

Concluding our five-part series on what causes outsourcing arrangements to fail, we look at the picture from the opposite corner--the keys to success--with advice from 68 buyers and providers that achieved even more value outcomes and higher ROI than they

Alternating Currents in Utility Regulation Cause Hydro One Deal to Change

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Hydro One hired Capgemini to implement its aggressive business plan. Then government regulations changed and the utility turned to Plan B. Read how Capgemini's flexibility in the face of change helped the utility adjust to its new conditions

SourceNet’s Solution Powers Energy Savings

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

An energy bill is a gold mine of information. SourceNet not only pays the bills but analyzes the data to unlock significant savings and to devise a plan to utilize energy more efficiently.

Best-Performing Utility Company Creates Shareholder Value through Employees

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They're well on the way, having exceeded their internal targets

Consortia Buying: An Upcoming Trend in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The consortia buying of business process outsourcing services is about to explode worldwide and will be become a major trend among Global 1000 and mid-market companies.

Are You Ready to Let a Supplier Deliver Converged Voice and Data Services?

Richard Sealy, Consultant

Today outsourcers can merge voice and data into a single infrastructure. However, this new paradigm disrupts well-established conventions. Richard Sealy discusses what the next generation of telecom service outsourcing contracts must do.

The CON-fidence-Games Aspect of Outsourcing Arrangements

Outsourcing Center, Kathleen Goolsby, Senior Writer

In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing's con games and what

Like Sitting Ducks–Two Failure-Prone Outsourcing Models

Outsourcing Center, Kathleen Goolsby, Senior Writer

An Outsourcing Center survey found a significant correlation between root causes of failure and two increasingly popular approaches to outsourcing.

What Causes Outsourcing Failures?

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center has been studying the risks and causes of outsourcing failures. This article presents some of the findings from the Center's 2004 survey on Leading Causes of Outsourcing Failures. This is the first in a series of five articles

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