The Reach of Risk in Financial Services
Outsourcing Center, Kathleen Goolsby, Senior Writer
Worldwide trends in mitigation of market and operational risks in financial services institutions.
Research & Insight
Risk-Reward
Required Reading on the Realities of Business Transformational Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
In part 4 of this four-part series on business transformational outsourcing, we share three essential principles for structuring a BTO relationship for successful outcomes.
Negotiating Residual Information Provisions in IT and BPO Transactions
Brian R. Suffredini, Attorney, Mayer, Brown, Rowe & Maw LLP
Outsourcing requires the buyer to share sensitive information with the supplier. How do both parties handle the use of this residual information? Brian Suffredini of Mayer, Brown, Rowe & Maw shares hints to protect both parties and still make the
Buyer’s Guide to Business Transformational Outsourcing Essentials
Outsourcing Center, Kathleen Goolsby, Senior Writer
Unlike traditional ITO or BPO, achieving business transformational outsourcing goals requires specific relationship and contractual components. In this third article in our BTO thought leadership series, we share information crucial to successful BTO initiatives.
Two-Pronged Strategy for IT Infrastructure
Outsourcing Center, Kathleen Goolsby, Senior Writer
How Compuware’s Outsourcing Services Enable Lear’s Business Unlike people or vehicles – which can go in only one direction at a time – companies must be able to quickly move in several directions simultaneously. IT is the prime enabler of
Best Practice Tips from the Ottawa Manufacturers’ Network
Damian Hanel, principal at Sunstrum Hanel & Associates
Contributed by Roy Sunstrum and Damian Hanel, Ottawa Manufacturers' Network
The Greening of the BTO Environment
Outsourcing Center, Kathleen Goolsby, Senior Writer
Business transformation outsourcing is the industry's new buzz word. What exactly is it? Senior writer Kathleen Goolsby polled suppliers and has a definitive answer buyers need to know. First in a four part BTO series.
Offshore Comes of Age in 2003
Stephen Dunn, Principal, Everest Group
Everest's Todd Furniss and Stephen Dunn discuss the explosive growth of the offshore industry, describing the new players and predicting where the work will go this year.
Outsourcing in 2003: How Offshoring Is Changing the Industry
Outsourcing Center, Kathleen Goolsby, Senior Writer
The biggest event in outsourcing last year — and the biggest event since outsourcing’s inception — was the growing use of offshoring. Both buyers and suppliers realized the profound power of labor arbitrage. The move to offshore work to take
Cost vs. Value of Using an Outsourcing Consultant
Ben Trowbridge
If I had to do it over again, I would change....is the lament of many executives structuring outsourcing agreements. We interviewed six who were satisfied with the plans they made. They shared a common approach: they used an advisor.