Part 2: A Diamond In The Rough
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Alfonso Montiel of EDS shares practical steps to prepare a procurement outsourcing strategy.
Research & Insight
Risk-Reward
Troublesome Findings from Outsourcing Center’s Study on Decision-Making Processes
Outsourcing Center, Kathleen Goolsby, Senior Writer
There's a troublesome trend in decision-making processes in the outsourcing community. Here are the details, along with the best-practices suggestions.
Is There Life After Signing a Long-term Outsourcing Contract?
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facilities and real estate management processes are a highly specialized set of services that can make all the difference in building effective tenant relationships. Since Travelers occupies some buildings as a tenant but is the landlord in others, it sees
Outsourcing Provides IT Security, Fending off 200,000 Threats Per Month for a Healthcare Provider
Outsourcing Center, Bruce McCracken, Business Writer
Most companies worry about their IT security but have no idea how many threats they really receive. One health care company thought it fended off 2,000 threats a month. Outsourcing discovered the real number -- 200,000 -- and provided a
Investment Yield at London Stock Exchange
Outsourcing Center, Kathleen Goolsby, Senior Writer
Gaining access to world-class IT infrastructure and processes can transform business operations, but the London Stock Exchange learned that strategic management of the outsourcing relationship can achieve higher value in competitive advantage goals.
Deciding What to Keep and What to Outsource in an HR Transaction
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The conservative BMO Financial Group found it had to adapt to the brave new world of banking. BMO outsourced all its HR transaction processes to Exult so it could concentrate on strategic HR issues. That was the easy part. Deciding
IDC Report Finds Canadian Executives Desire to Team With Providers for Shared Outcomes
Outsourcing Center, Bruce McCracken, Business Writer
Canadian companies want change but they can't do it fast enough themselves. Selecting an outsourcing partner willing to shoulder some of the risk can, according to an IDC report sponsored by Accenture. Read about the newest trend in outsourcing there.
Launching the World’s Largest Employee Portal
Outsourcing Center, Kathleen Goolsby, Senior Writer
When you're planning a project with the largest size and scale in the world, there can be no better strategy than outsourcing. That's what GM did in order to eliminate risks and ensure success when it built mySocrates, the largest
Outsourced Manufacturing Alliance
Outsourcing Center, Kathleen Goolsby, Senior Writer
Using outsourcing as a strategic tool for competitive advantage goals yields the highest ROI when the buyer selects a truly collaborative service provider. Imagine the strategic results your organization could achieve working hand-in-hand with an outsourcing partner like this pharamaceutical
City Inhabitants Enjoy Partner for Innovation
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing has enabled Issy-les-Moulineaux to be the most advanced city in France when it comes to IT. Here's the story of a mayor's vision and a unique helpdesk function for all the city's residents!