Risk Reward Gain Sharing Insights

The Original Mission Critical Application Becomes Even More Important as People Go Postal About Regular Mail

Jerri L. Ledford, Business Writer

The anthrax bacteria scare is causing many companies to turn to email, which has its own viral challenges. Suppliers fight the war to keep corporate email applications running.

Meet a New BPO Supplier: Compaq

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

IT suppliers are entering the BPO world. Compaq has created an unusual offering melding the two.

Going All the Way

Outsourcing Center, Kathleen Goolsby, Senior Writer

Boeing discovers outsourcing is the Rx for health administration.

Teaching a Risky Business

Chris Pryer, Business Writer

Continuing education credits are a necessary evil for all licensees. An outsourcing alliance in the insurance industry found a way for agents to generate revenue and credits at the same time.

How I Learned to Stop Worrying and Love Outsourcing Negotiations

Michael E.C. Moss, Gordon & Glickson LLC

Ask anyone how long it takes to negotiate an outsourcing deal, and the answer will likely be the same: much too long. In fact, some would say, the outsourcing will take at least as long to negotiate as you have

No Room for So-So Performance

Outsourcing Center, Kathleen Goolsby, Senior Writer

Neither rain nor snow... You know the adage about the reliability of the U.S. postal system. Today we might transfer that goal concept: Neither viruses, nor bandwidth nor disk space will stop email! -- at least not for organizations that

Close Encounters of the HR Kind

Outsourcing Center, Kathleen Goolsby, Senior Writer

Public Service Enterprise Group, Inc. (PSEG) is a holding company in the electric and gas business with several affiliate companies in generation and distribution services in 12 countries and in 12 states in the US. Dealing at times with regulation,

Drexel Deepens Its Impact

Outsourcing Center, Kathleen Goolsby, Senior Writer

As the world increasingly becomes defined by technology, Drexel University (DU) is committed to driving innovation and being a leader in technological advancements. Drexel stays in the headlines, having created a number of nationwide firsts. In November 2000, its 62-acre

Outsourcing Disease Management Services Helps Patients and Payers

Outsourcing Center, Kathleen Goolsby, Senior Writer

In contrast to an ailment like diabetes or asthma, where there are significant numbers of patients and the prevalence of the ailment is quite high, Accordant Health Services focuses on complex, chronic diseases that require ongoing, specialized care whose patient

Beyond our Shining Seas

Outsourcing Center, Kathleen Goolsby, Senior Writer

To succeed in the United States, you have to do everything right from A - M. But to go international, you have to do everything right from A - Z. A lot of factors come into play that are not

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