Deciding What to Outsource
Dr. Wendell Jones
Outsourcing relationships have a better chance for success if they have an internal champion who believes in the cause. Find out what you need to know.
Research & Insight
Risk-Reward
Prepared to Answer
Chris Pryer, Business Writer
Customer service is a term that rolls easily off the tongue of almost every corporate mogul you hear interviewed or quoted these days. They talk about the fierce competition they face in their chosen industry and that the distinguishing factor
Risky Business
Chris Pryer, Business Writer
The issue of how liability is addressed in an outsourcing agreement is very real. The ultimate goal of any outsourcing arrangement is mutual satisfaction. The outsourcing entity hopes to acquire a higher level of performance in a particular aspect of
Managing the Liability Bogeyman
Chris Pryer, Business Writer
CH2M Hill is an international engineering company that serves municipal governments in the areas of water and wastewater management, energy, telecommunication, environment and nuclear management, transportation, industrial facilities, and a host of umbrella services. To say that CH2M Hill is
Five Tips for Vendors
George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP
George Atis provides some pointers for vendors that should go a long way towards impressing buyers and expediting the closure of a deal.
Nobody Does It Better
Outsourcing Center, Kathleen Goolsby, Senior Writer
Quickly growing. Unlimited potential. Unpredictable. Each of these words conveys the business environment in Russia today. Global executives eye developments in the world's largest country and speculate on each aspect of the emerging business scene.
How to Get Ready for HIPAA
Outsourcing Center, Kathleen Goolsby, Senior Writer
From the moment of his 1999 signature approving two-thirds of the proposed HIPAA regulations, President Clinton tossed the healthcare industry a hot potato. So now the industry is forced to start changing the way it was doing business.
Business Risk
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The biggest risks for businesses are they take too long to change, they do the wrong thing or they don't do their job well, says Michel Janssen, chief operating officer of the Outsourcing Center. Outsourcing can mitigate much of that
Defusing Capital Risk
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Last month Bill Gates, the chairman of Microsoft, was giving a presentation to stock analysts when the ground shook. No, it wasn't the power of the newest version of Microsoft Office he was displaying. At that moment Seattle, Washington was
Negotiating the Best Deal For Your Outsourcing Buck
George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP
For a company considering an outsourcing transaction - IT or business process outsourcing (BPO) - there are ways to improve the chances of getting the best deal for your outsourcing buck.