Guard Your Business with Latest Security Trends Insights

India Courts Western Law Firms

Rashmi Agarwal, Business Writer, India

Legal services are joining customer contact, transaction services, debt collection, and payroll processing as processes the West is migrating to India. Read why US and UK law firms are outsourcing to the subcontinent.

Four Rules For Successfully Changing Suppliers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Many view having to change suppliers as the ultimate outsourcing nightmare. Larry Miller's first task at STMicroelectronics was to switch to Unisys. Here are his four rules for change.

Mortgage Companies Adopting Outsourcing But Cost is at the Bottom of the List

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Cost is the traditional outsourcing driver. But a new Ocwen study found meeting customer expectationss and management accountability were way more important in helping mortgage companies compete.

How Outsourcing Email Management Helps Financial Services Companies

John Harney, Business Writer

Email has become a ubiquitous form of business communication. Financial services firms have to protect the security of these communication because of the sensitive data they contain. Outsourcing email management is the answer.

ASP Makes Sure Software Downloads Don’t Go to Terrorists

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

US trade rules won't allow a Cuban cigar on American soil. The same rules apply to software downloads; companies can't sell software to Cuban buyers either. Penalties are in the six figures and there's a possibility of jail time too.

What to Expect This Year in the Leading BPO Processes

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Here's a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.

New Outsourcing Risks in 2005 and How to Mitigate Them

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.

Defining the Role of the Technology Lawyer

Kevin E. Colangelo, Kramer Levin Naftalis & Frankel LLP

Here's why you need a technology lawyer when you do your next outsourcing deal. Kevin Colangelo of Kramer Levin Naftalis & Frankel explains why your attorney needs to understand server configurations as well as contract law.

Governments Join Private Sector in HRO Adoption

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new study by the Conference Board and Accenture HR Services discovered four forces came together in 2004 to encourage governments to outsource HR. Here's what's happening.

Avoiding Outsourcing Pitfalls

Jon F. Doyle, Attorney, White & Case LLP

Jon Doyle of White & Case shares six key provisions that any outsourcing agreement should have to help mitigate unavoidable problems when offshoring.

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