The Reach of Risk in Financial Services
Outsourcing Center, Kathleen Goolsby, Senior Writer
Worldwide trends in mitigation of market and operational risks in financial services institutions.
Research & Insight
Service Level Agreement (SLA)
HRO’s Experts Share Best Practice Tips for HR Outsourcing Initiatives
Outsourcing Center, Kathleen Goolsby, Senior Writer
Five HR experts offer their best practice recommendations on implementing an HR outsourcing initiative.
Required Reading on the Realities of Business Transformational Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
In part 4 of this four-part series on business transformational outsourcing, we share three essential principles for structuring a BTO relationship for successful outcomes.
Negotiating Residual Information Provisions in IT and BPO Transactions
Brian R. Suffredini, Attorney, Mayer, Brown, Rowe & Maw LLP
Outsourcing requires the buyer to share sensitive information with the supplier. How do both parties handle the use of this residual information? Brian Suffredini of Mayer, Brown, Rowe & Maw shares hints to protect both parties and still make the
New Outsourcing Law Readies Japanese Companies for Global Pharmaceutical Markets
Janet Lowenbach, Business Writer
A new law in Japan will permit pharmaceutical companies to outsource 100 percent of their processes. Read how this will affect the Japanese pharmaceutical industry.
Buyer’s Guide to Business Transformational Outsourcing Essentials
Outsourcing Center, Kathleen Goolsby, Senior Writer
Unlike traditional ITO or BPO, achieving business transformational outsourcing goals requires specific relationship and contractual components. In this third article in our BTO thought leadership series, we share information crucial to successful BTO initiatives.
Two-Pronged Strategy for IT Infrastructure
Outsourcing Center, Kathleen Goolsby, Senior Writer
How Compuware’s Outsourcing Services Enable Lear’s Business Unlike people or vehicles – which can go in only one direction at a time – companies must be able to quickly move in several directions simultaneously. IT is the prime enabler of
Best Practice Tips from the Ottawa Manufacturers’ Network
Damian Hanel, principal at Sunstrum Hanel & Associates
Contributed by Roy Sunstrum and Damian Hanel, Ottawa Manufacturers' Network
Customizing Service Level Agreements in Call Center Outsourcing Yields Better Results
Kevin C. Boyle, Attorney, Latham & Watkins LLP
Service level agreements (SLA) increase the probability that the operation of your outsourced call center meets your expectationss. Attorneys from Latham & Watkins outline the crucial elements that need to be in those SLAs.
If a Business Process Outsourcer Improves a Function, Is It Business Transformational Outsourcing?
Outsourcing Center, Kathleen Goolsby, Senior Writer
See what industry leaders think in this of four articles on insights for buyers of BTO services.