Service Level Agreements (SLA) insights & best practices

Don’t Skip on the Details

Greg Short, Counsel in the Los Angeles office of Shaw Pittman LLP

Don't shortchange the exhibits in your outsourcing contract. They contain the core of your outsourcing agreement, including the price of services and your service level agreements.

Rx for Secure Patient Data Collection

Jerri L. Ledford, Business Writer

Outsourcing patient data must satisfy a hospital's stringent security requirements. One ASP has developed a prescription for protecting patient data on the Web.

Outsourcing Virtual Warehousing Enables Entry into New Markets

Outsourcing Center, Kathleen Goolsby, Senior Writer

Virtual warehousing is not new, but it's sometimes not successful. QVC.com outsourced to ensure its quality standards and a seamless experience for its customers would be the result.

Smoothing Over the Privacy Potholes in BPO Outsourcing

Rebecca S. Eisner, Partner, Mayer, Brown, Rowe & Maw

New U.S. laws have made privacy and data security a risky business. Be scared. Be very scared. Here's why.

Information Security in Outsourcing Agreements

Brad L. Peterson, Partner, Mayer Brown LLP

Information security is becoming extremely important in today's uncertain world. Suppliers have access to your very crucial information. Learn how to protect company secrets in your outsourcing contracts.

Resourceful Outsourcing Nabs Outsourcer’s Resources

Outsourcing Center, Kathleen Goolsby, Senior Writer

Manufacturing companies are finding that technology sometimes creates a need for new facilities, as well as streamlined processes. Find out how a U.K. company lacking investment capital used outsourcing to obtain a new facility.

The Little Things Make a Big Difference

Outsourcing Center, Kathleen Goolsby, Senior Writer

Need help with your direct marketing efforts? Find out what Chase Manhattan Mortgage learned about the crucial role a supplier can play in your success.

Trail Carvers:Outsourcing’s Role in Moving Companies Beyond Their Potential

Outsourcing Center, Kathleen Goolsby, Senior Writer

Find out how an effective outsourcing relationship enables a very small insurance wholesale business to compete cost-effectively with large, powerful insurance companies.

In the Eye of the Storm: Creating Flexibility for Outsourcing Turbulence

Outsourcing Center, Kathleen Goolsby, Senior Writer

A number of international visitors have gone to Australia to observe the unique management approach that has produced can-do attitudes in the midst of challenges in this unusually successful relationship.

How British Petroleum Began Using Outsourcing to Make its Dreams Come True

Outsourcing Center, Kathleen Goolsby, Senior Writer

Learn why BP believes this outsourcing relationship may be the single most successful deal it has ever done.

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Research & Insight

Service Level Agreement (SLA)

Don’t Skip on the Details

Outsourcing Virtual Warehousing Enables Entry into New Markets

Resourceful Outsourcing Nabs Outsourcer’s Resources

The Little Things Make a Big Difference

Trail Carvers:Outsourcing’s Role in Moving Companies Beyond Their Potential

In the Eye of the Storm: Creating Flexibility for Outsourcing Turbulence

Industries

Services

Industry

Services

Cybersecurity

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