Top Human Resources Outsourcing Services

Ireland (With Help From India) Helps Boston Insurance Company Compete

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This issue our Other Than India series focuses on Northern Ireland. Liberty Mutual created a captive in Belfast for applications development during the dot com boom when programmers were in short supply. Today the insurance company has 160 people there

Why the Midmarket is the Hottest Segment of HRO Today

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new report from the Everest Research Institute found the midmarket accounted for more than half the full-service HRO transactions. Eight trends are converging to make it the fastest-growing segment of the HRO market.

VoIP Solves Technology, Labor Challenges for Growing US Call Center

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

VoIP slashed turnover and capital costs at a national call center operation without sacrificing voice quality. Five9's ASP solution sounds good to customers. Third in a series about this new technology.

Archstone Consulting/Duke University Offshoring Study: Respondents Reported 30 Percent Annual Savings

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

How much money do companies really save offshoring? This new study answers that question scientifically: 63 percent saved more than 30 percent and 14 percent banked more than 50 percent.

ComputerWire’s Annual Outsourcing Report: Contract Value Grew Thanks to Government and Smaller Buyer Contracts

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

ComputerWire tracks outsourcing deals. Here's the report card for 2004.

IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.

What’s New in BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BPO providers predict this year business transformation will become more than just talk. And offshoring will expand into new industries and new geographies. Here's a BPO road map for 2005.

What to Expect This Year in the Leading BPO Processes

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Here's a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.

The Top 10 Outsourcing Events in 2004 and What They Mean

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

David Letterman didn't do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS' fallen angel status made the list.

Governments Join Private Sector in HRO Adoption

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new study by the Conference Board and Accenture HR Services discovered four forces came together in 2004 to encourage governments to outsource HR. Here's what's happening.

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Ireland (With Help From India) Helps Boston Insurance Company Compete

Why the Midmarket is the Hottest Segment of HRO Today

VoIP Solves Technology, Labor Challenges for Growing US Call Center

Archstone Consulting/Duke University Offshoring Study: Respondents Reported 30 Percent Annual Savings

ComputerWire’s Annual Outsourcing Report: Contract Value Grew Thanks to Government and Smaller Buyer Contracts

IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model

What’s New in BPO

Governments Join Private Sector in HRO Adoption

Industries

Services

Industry

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Cybersecurity

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