Transaction Engines and Process Reengineering Changed HR
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Web-enablement and transaction engines will spearhead the increasing drive to outsourcing HR. But success requires a paradigm shift.
Research & Insight
Services
Human Resources
The Major Event of 2002
Outsourcing Center, Kathleen Goolsby, Senior Writer
When 2002 dawned, there was a dearth of credible service providers. Then three different kinds of providers stepped into the breach. The result: broader offerings for today's buyers.
Manufacturing the Future
Katherine Swarts, Business Writer
Manufacturers are increasingly willing to spend money on outsourcing to save money. Old skill sets are disappearing, making the cost of finding the right talent a primary driver in choosing outsourcing.
The Expanding Territory of Offshore Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here's what's going
Shrinking Consumer Dollars Lead to Greater Interest in Retail Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Six major trends dominated retail outsourcing in 2002. Good news for providers: retailers are shopping for outsourced solutions as they struggle to do more with less.
A Sporting Goods Manufacturer Outsources CRM to Drive a Golf Email Campaign
Outsourcing Center, Bruce McCracken, Business Writer
Wilson Sporting Goods wanted to send 90,000 emails to its golf customers. But it had never done an email campaign before. Outsourcing got the job done.
Florida Makes a Key Move: Outsourcing HR
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Governor Jeb Bush wanted some forward-thinking ideas implemented in the state's personnel office that the old technology couldn't handle. After studying the private sector, America's fourth largest state outsourced its HR to Convergys.
New Report: Most Small Businesses Save Significant Sums Through HR Outsourcing
Outsourcing Center, Bruce McCracken, Business Writer
A new study shows 89 percent of buyers using Professional Employer Organizations reported saving $600 per employee annually, on average. Read how PEOs are benefiting small to medium-sized businesses.
When Squeeze Starts to Hurt
Outsourcing Center, Kathleen Goolsby, Senior Writer
More than 35 million Americans currently qualify for Medicaid; that number will explode as the baby boomers age. Outsourcing is one way to cut costs to stay profitable while improving quality. Here's how Arkansas and Delaware attacked the Medicaid problem.
Lost and Found
Outsourcing Center, Bruce McCracken, Business Writer
Specialty chemical manufacturers need their small customers. But the turnover rate was huge because it was just too hard to reach them. Then an outsourcing service provider found a way.