Change Enhances Outsourcing Demand
Dr. Wendell Jones
Three factors in today's global, competitive economy increase the demand for outsourcing: Technological change, Technology management, Business change.
Research & Insight
Services
Human Resources
Benefits Cures
Outsourcing Center, Kathleen Goolsby, Senior Writer
In 1995 Glaxo Wellcome, Inc. discovered a breakthrough in how to achieve its goals regarding human resources functions within the company. It happened as result of the company going through a merger and coming out of it not prepared to
Swan Saga
Outsourcing Center, Kathleen Goolsby, Senior Writer
When CNA Insurance, a business-to-business property and casualty insurer, paddled fast but still encountered a weight that kept it from soaring toward its goals, it hired the wings of Hewitt Associates as its human resources outsourcer in 1998 and really
Deciding What to Outsource
Dr. Wendell Jones
Outsourcing relationships have a better chance for success if they have an internal champion who believes in the cause. Find out what you need to know.
HR Moves to Self-Serve
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
SynHRgy HR Technologies, an HR outsourcing vendor in Houston, Texas, monitored the usage of its 500,000 participants last fall. Sixty-five percent of the enrollees used the Web or its interactive voice response (IVR) system in lieu of talking to a
Rendezvous with ELLA
Outsourcing Center, Kathleen Goolsby, Senior Writer
Clark explains that, prior to Rockwood, he was selling an insurance product called employment practices liability (EPL), whereby companies can be insured for wrongful termination, sexual harassment and discrimination. These acts were considered to be uninsurable before 1992 because they
Achieving High Performance
Chris Pryer, Business Writer
Today roads, and the maintenance they require, are as important as the vehicles that traverse them. And if you've paid any attention to today's news -- or your daily commute to work -- you are probably aware that roads, like
Aligning Interests
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Whiteside, the founder and CEO of netASPx Inc., an application service provider (ASP) based in Herndon, Virginia, says software vendors have to select one of three paths to incorporate the ASP method into their business model.
High-Quality Impermanent Solutions
Outsourcing Center, Kathleen Goolsby, Senior Writer
Even a Fortune 500 company can fail. All it takes is a decision to invest dollars, time and people in the latest and greatest technological wonder. Sure, an Internet-driven world demands that executives quickly take advantage of innovations that technology
Strategic Alliance Provides Missing Piece
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Exult, a human resources (HR) outsourcing vendor, faced a dilemma that is becoming increasingly common in the business process outsourcing (BPO) world. Exult's global 550 customers are outsourcing their HR operations to the Irvine, California pure play provider. Currently, Exult