Expert Solutions for Your Business

Measuring Success: Key Metrics for Evaluating the Effectiveness of Customer Experience Solutions

Jagdev Singh

Customer experience solutions is a crucial metric that determines a customer’s likelihood of returning or recommending you to others. It is the result of all their interactions with your company. You’ll discover how to assess and improve the top seven

Revolutionizing Customer Experience: A Comprehensive Guide to Effective Management Solutions

Jagdev Singh

Customer experience management, or CEM, is broadly defined as creating customized interactions through digital and physical touchpoints. It is broadly defined as how customers feel about your business and brand throughout their entire connection with your firm, including both digital

The Role of Machine Learning in Automated Content Moderation

Jagdev Singh

Using human-based content moderation on its own will make it tough for you to scale meeting the regulatory, safety, and every other operational requirement, leading to a bad user experience, risk to the brand, and higher costs of moderation. Automated

Checklist to Harness the Power of AI in Outsourcing

Ben Trowbridge

As a long-term sourcing advisor and AI advocate, I can’t help but feel excited about the increasing role of artificial intelligence (AI) in the outsourcing industry. AI is clearly on a path to revolutionize how business is. Conducted across a

The Rise of Generative AI Transforming IT and BPO Outsourcing

Ben Trowbridge

Generative AI has emerged as a groundbreaking technology with the potential to revolutionize various industries. One sector that is witnessing a significant transformation is the Information Technology (IT) and Business Process Outsourcing (BPO) industry. In this blog post, we will

Checklist to Harness the Power of AI in Outsourcing

Ben Trowbridge

As a long-term sourcing advisor and AI advocate, I can’t help but feel excited about the increasing role of artificial intelligence (AI) in the outsourcing industry. AI integration is clearly on a path to revolutionize how business is. Conducted across

5 Trends in Global Business Center Development

Ben Trowbridge

Offshore captive development and Global Business Services (GBS) have been integral to the growth and expansion of multinational corporations in recent years. With globalization and technological advancements, the offshoring industry has undergone significant changes, and offshore captives and GBS centers

What Are Your Options to Create a Global Delivery Capability?

Ben Trowbridge

Summary: Even companies that might have a global footprint already can struggle with creating a balanced global delivery capability to control costs and access the right talent. Their experience and familiarity with their current situation can often cloud the decision

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Measuring Success: Key Metrics for Evaluating the Effectiveness of Customer Experience Solutions

Revolutionizing Customer Experience: A Comprehensive Guide to Effective Management Solutions

The Role of Machine Learning in Automated Content Moderation

Checklist to Harness the Power of AI in Outsourcing

The Rise of Generative AI Transforming IT and BPO Outsourcing

Checklist to Harness the Power of AI in Outsourcing

5 Trends in Global Business Center Development

What Are Your Options to Create a Global Delivery Capability?

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Industry

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