Collaboration Wins: Removing ‘Risk’ from Calculated Business Risks
Outsourcing Center, Kathleen Goolsby, Senior Writer
A story of following important, fundamental steps in outsourcing to create business opportunities and a climate for change.
Research & Insight
Services
Converting the Managers Makes Self-Service HR Work
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BASF employees like self-serve HR. But getting the managers to use the system was another matter. When they did, they finally had time to tackle strategic tasks.
The Trust Factor
Chelsea Yost, Business Writer
Hill Holliday, a marketing firm, wanted to outsource its employee time management. It liked the ASP solution. But first it had to make sure the provider it selected had financial stability.
Can you Overdose on Outsourcing?
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can you ensure your outsourcing service provider effectively interfaces with all your other vendors? We looked at proactive and reactive maneuvers to ensure all suppliers work together to meet the buyer's objectives.
Outsourcing Disaster Relief
Katherine Swarts, Business Writer
After 9/ll, people from all over the world sent contributions to the Twin Towers Fund to help the families of the fallen. Outsourcing was the fastest way to handle non-core aspects of disaster relief. OPI, a Manhattan-based service provider, volunteered
Four Early Steps to Outsourcing Success for In-House Counsel
Stacy Schultz, Attorney, O'Melveny & Myers
Although it's best to retain outside counsel with outsourcing expertise, Attorney Stacy Schultz of O'Melveny & Myers explains the unique issues that buyers' corporate in-house lawyers need to know before becoming involved in constructing an outsourcing contract.
Full Service HR BPO Has Crossed the Chasm
Michel Janssen, Managing Director, Everest Research Institute
Full Service HR BPO is becoming a real business trend. Everest's Michel Janssen explains why this is occurring, points out the prominent players and predicts what will happen in 2003.
Transaction Engines and Process Reengineering Changed HR
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Web-enablement and transaction engines will spearhead the increasing drive to outsourcing HR. But success requires a paradigm shift.
Finance and Accounting BPO Adds Up to Business Transformation
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Finance and accounting outsourcing has gone beyond transaction processing to enter the realm of business transformation. Today, chief financial officers require data to help them make better financial decision.
The Major Event of 2002
Outsourcing Center, Kathleen Goolsby, Senior Writer
When 2002 dawned, there was a dearth of credible service providers. Then three different kinds of providers stepped into the breach. The result: broader offerings for today's buyers.