Expert Solutions for Your Business

High-Quality Impermanent Solutions

Outsourcing Center, Kathleen Goolsby, Senior Writer

Even a Fortune 500 company can fail. All it takes is a decision to invest dollars, time and people in the latest and greatest technological wonder. Sure, an Internet-driven world demands that executives quickly take advantage of innovations that technology

Strategic Alliance Provides Missing Piece

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Exult, a human resources (HR) outsourcing vendor, faced a dilemma that is becoming increasingly common in the business process outsourcing (BPO) world. Exult's global 550 customers are outsourcing their HR operations to the Irvine, California pure play provider. Currently, Exult

Cinderella Syndrome

Outsourcing Center, Kathleen Goolsby, Senior Writer

An enormous impact on a company's profitability comes from its procurement or purchasing process. Some companies are starting to recognize the impact, but most -- particularly midsize or small companies -- still treat this important process as though it's unimportant.

The Reasonings of CEOs and CIOs

Outsourcing Center, Kathleen Goolsby, Senior Writer

Difficult business problems require solutions that are based on sound reasonings. The Internet and new economy have so drastically changed the way business is done that today's top execs must focus on how to change their companies. Change is necessary

Fly Like an Eagle

Outsourcing Center, Kathleen Goolsby, Senior Writer

As human genome mapping starts to produce results and new drugs are developed to eradicate or control some of life's most significant challenges, the spotlight will be on pharmaceutical companies. Time to market will drive their efforts. But the pharmaceutical

Birthing a BPO: The Shared Service/Spinout Route

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

pin outs often have a difficult time transforming themselves from an in-house division to a BPO provider. Understanding the location of dangerous shoals helps prevent ship wrecks and increases the odds of survival.

Birthing a BPO: The VC Route

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Web-enabled applications have made the BPO offering irresistible. Outsourcing typical BPO functions like finance and accounting or human resources continues to gain popularity because outsourcing helps companies reduce their risk. The outsourcing vendor is an expert in the field, so

Wireless Billing Complexities Crave Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Current communication providers will need to revamp their system to handle billing processes for wireless services. Thomas Tunstall, Ph.D., at KPMG Consulting LLC, explains that the revenue streams that have come from voice will increasingly shift to data. Traffic from

First Aid for HR

Outsourcing Center, Kathleen Goolsby, Senior Writer

Johnson & Johnson is the largest and most diversified healthcare company in the world. It manufactures world-renowned health care products and provides related services to consumers and pharmaceutical markets, selling products in more than 175 countries. With more than 190

Collective Behavior

Outsourcing Center, Kathleen Goolsby, Senior Writer

Believe it or not, before the launch of Windows 95, the ledgers of Microsoft's European entity, based in Ireland, looked dreadful. Mark Creighton, EMEA Credit and Collections Manager for Microsoft European Operations Centre, says the company decided to bring someone

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Research & Insight

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Strategic Alliance Provides Missing Piece

The Reasonings of CEOs and CIOs

Birthing a BPO: The Shared Service/Spinout Route

Birthing a BPO: The VC Route

Wireless Billing Complexities Crave Outsourcing

First Aid for HR

Collective Behavior

Industries

Services

Industry

Services

Cybersecurity

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