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Seven Trends in Offshore Outsourcing for 2007 and Why They Matter

Outsourcing Center, Kathleen Goolsby, Senior Writer

Offshore outsourcing is changing dramatically. Read about the changes and their implications for buyers and providers of outsourced services.

Offshoring is Only the First Wave of a Major Change in Business as Usual

Outsourcing Center, Kathleen Goolsby, Senior Writer

A cutting-edge, thought leadership perspective on a controversial topic

‘We, Inc.’ or Side Show?

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing's outcomes reflect both parties' commitment and shared visions. Those are are enabled by a personalized communication approach that extends well beyond the executive level and beyond the contract.

When Squeeze Starts to Hurt

Outsourcing Center, Kathleen Goolsby, Senior Writer

More than 35 million Americans currently qualify for Medicaid; that number will explode as the baby boomers age. Outsourcing is one way to cut costs to stay profitable while improving quality. Here's how Arkansas and Delaware attacked the Medicaid problem.

Outsourcing Disease Management Services Helps Patients and Payers

Outsourcing Center, Kathleen Goolsby, Senior Writer

In contrast to an ailment like diabetes or asthma, where there are significant numbers of patients and the prevalence of the ailment is quite high, Accordant Health Services focuses on complex, chronic diseases that require ongoing, specialized care whose patient

Swan Saga

Outsourcing Center, Kathleen Goolsby, Senior Writer

When CNA Insurance, a business-to-business property and casualty insurer, paddled fast but still encountered a weight that kept it from soaring toward its goals, it hired the wings of Hewitt Associates as its human resources outsourcer in 1998 and really

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