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Social Media: How Will It Change Outsourcing?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Kids have been Tweeting and creating Facebook pages for years. But now, digital marketing has become a new tool of the business world. For the first time outsourcing buyers are asking their suppliers “for social media solutions to help them

Four Trends That are Changing Human Resources Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Renewals are the big news in human resources outsourcing. Mohammed Haque, Vice President & Head of Enterprise Solutions Service practice at Genpact, estimates about $40 billion in contracts will come up for renewal from 2010-2012. How buyers go about renewals

Changes in BPO: How Technology Is Changing the Landscape

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today’s way of doing things may be destined for a dusty museum

Areas Where Outsourcing Will Grow in the Next Five Years

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Our experts predict several areas of the industry will experience significant growth over the next five years. Predicted growth areas for outsourcing will include reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP, among others. Industry trends Andrew

Finance and Accounting Outsourcing of the Future: More Technology-Enabled Processes and a New Supplier Landscape

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Verticalization. Major changes in the supplier landscape. Melding process and technology to boost FAO processes to the next level. Here is what our experts are predicting for future trends in finance and accounting outsourcing. Ritesh Idnani, Vice President and Head,

Do You Have What it Takes to Lead Transformational Change in Outsourcing?

Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.

The economic crisis has unleashed a huge appetite for change. Visionary leaders are implementing transformational global sourcing initiatives at an accelerated pace. Linda Tuck Chapman presents a primer on outsourcing leadership.

The Nuts and Bolts of Collaborative Outsourcing Relationships

Outsourcing Center, Kathleen Goolsby, Senior Writer

This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective

Outsourcing Allows Back-up Services Provider to Retain Market Leadership

Outsourcing Center, Bruce McCracken, Business Writer

Web 2.0 created a dilemma for Intronis, a provider of online data back-up systems. Its customers needed the software to back up their burgeoning data faster. Its proprietary software was increasingly unable to accommodate their needs and it didn't have

Why Chile Is Becoming an Offshore Destination

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Today, companies are outsourcing to other places in the world besides Asia to diversity their risk. Read why both buyers and suppliers are selecting Chile.

UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases

Outsourcing Center, Bruce McCracken, Business Writer

Changes in technology and the business landscape and new government regulations forced Equity Insurance Group to implement strategic changes to remain competitive. Offshoring to WNS was so successful the parties added gain-sharing in the second contract.

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Research & Insight

Time to Market

Four Trends That are Changing Human Resources Outsourcing

Changes in BPO: How Technology Is Changing the Landscape

Areas Where Outsourcing Will Grow in the Next Five Years

Finance and Accounting Outsourcing of the Future: More Technology-Enabled Processes and a New Supplier Landscape

Outsourcing Allows Back-up Services Provider to Retain Market Leadership

Why Chile Is Becoming an Offshore Destination

UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases

Industries

Services

Industry

Services

Cybersecurity

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