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India Courts Western Law Firms

Rashmi Agarwal, Business Writer, India

Legal services are joining customer contact, transaction services, debt collection, and payroll processing as processes the West is migrating to India. Read why US and UK law firms are outsourcing to the subcontinent.

How Offshoring to China Saved the Day at DuPont

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

DuPont promised it would deliver its Online Fabric Library at a trade show in Paris. The original developer dropped out three months before the deadline. DuPont turned to Freeborders, a supplier with offices in China. The Chinese team finished the

Do Companies Lose or Improve Controls When They Outsource Financial Processes?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new study from Accenture and The Economist discovered outsourcing and effective governance can co-exist. In fact, 43 percent reported outsourcing raised the quality of governance and compliance for financial processes at their organizations.

To Their Credit, Credit Card Issuers Are Outsourcing More

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Credit card companies are outsourcing more than just their call centers. Dan Montgomery of Convergys explains why.

How Outsourcing Email Management Helps Financial Services Companies

John Harney, Business Writer

Email has become a ubiquitous form of business communication. Financial services firms have to protect the security of these communication because of the sensitive data they contain. Outsourcing email management is the answer.

Should Commercial Software Companies Create A Captive Or Outsource?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Should commercial software companies create a captive organization or outsource that work to an offshore provider? Sean Walsh of Symphony Services crunched the numbers and came up with an answer.

Nicaragua Wants to Become A Nearshore Hot Spot

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Many of us remember watching the Iran-Contra hearings on TV. Over 400,000 nationals fled Nicaragua during the civil war; many settled in the US. Today they have returned home with an affinity for America and good English skills. Sounds like

How Offshoring Can Create Jobs For Americans

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The media reports how offshoring is putting Americans out of work. This is certainly happening. But David Andersen, a partner at Bryan Cave LLP, describes how offshoring not only saved jobs but also created them for his high tech clients.

Why the Midmarket is the Hottest Segment of HRO Today

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new report from the Everest Research Institute found the midmarket accounted for more than half the full-service HRO transactions. Eight trends are converging to make it the fastest-growing segment of the HRO market.

Convergys Study: Companies Don’t Have Workforce Agility and It’s Costing Them Plenty

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A Convergys-sponsored study on workforce agility discovered many companies are overspending as much as 10 percent through things like excessive headcount and inappropriate training. And they could add another 10 percent to the bottom line if they hired the right

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