Cause Celebre: Changing the Way the Cookie Crumbles
Outsourcing Center, Kathleen Goolsby, Senior Writer
The story of how to change it can't be done to dream come true using outsourcing.
Research & Insight
Time to Market
‘Beat the Hell Outta the Supplier’ Negotiation Styles
George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP
Attorney George Atis believes contract negotiation styles should change. His vision of a more collaborative style can cut months from the negotiations and provide more harmony after the lawyers go home.
Why Outsourcing Your EDI Initiative is an Effective Strategy
Outsourcing Center, Kathleen Goolsby, Senior Writer
Are you considering how to revamp your supply chain to EDI? Outsourcing this function brings some surprising benefits -- value far beyond the IT infrastructure.
The Trust Factor
Chelsea Yost, Business Writer
Hill Holliday, a marketing firm, wanted to outsource its employee time management. It liked the ASP solution. But first it had to make sure the provider it selected had financial stability.
How to Win the Pharma Sales Force Scrimmage
Outsourcing Center, Kathleen Goolsby, Senior Writer
There's a new help desk capability for pharmaceutical companies seeking expert services and lower costs in an offering from Getronics and Everest Field Technologies, which combines campus and field sales support.
Outsourcing Disaster Relief
Katherine Swarts, Business Writer
After 9/ll, people from all over the world sent contributions to the Twin Towers Fund to help the families of the fallen. Outsourcing was the fastest way to handle non-core aspects of disaster relief. OPI, a Manhattan-based service provider, volunteered
Managed Service Provider Makes Growth Easy for easyCar
Outsourcing Center, Bruce McCracken, Business Writer
A fast-growing car rental agency in London heavily dependent upon eCommerce found outsourcing to an MSP was the best way to ensure reliability.
Staking a Claim To Excellence With an Offshore Component
John Harney, Business Writer
MetLife needed to improve its claims processing. ACS now does the job up to nine times faster, up to 75 percent cheaper and with 40 percent more accuracy using offshore labor.
Full Service HR BPO Has Crossed the Chasm
Michel Janssen, Managing Director, Everest Research Institute
Full Service HR BPO is becoming a real business trend. Everest's Michel Janssen explains why this is occurring, points out the prominent players and predicts what will happen in 2003.
Exult Exults: Start-up Announces First Profit
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A pure play, full service HR service provider finally reported a profitable quarter. This is good news for service providers -- Exult's success proves profitability is possible.